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Customer Support Area > iPhones AND iPads BLOCKING MAILBOXES

The below information is taken from saratogahosting.com

By default your iPhone will never delete messages from the server unless you have it specified in the iPhone settings. This presents two possible serious problems you're likely to encounter:

A) Your inbox quota on the server becomes full and rejects incoming messages if you have a reasonable quota limit set on that email account in your hosting control panel, which you should. (Recommended server inbox quota is 50-100mb per account)

B) If you have the account set to unlimited quota in your hosting control panel (not recommended!) then over time you will fill up your hosting account server space with massive amounts of email messages. (Wastes hosting space, reduces performance, and can cause some major headaches if you ever get a new device by way of making that new device have to re-download all of your emails since the beginning of time with your account!)

NEITHER of those problems are anything that you want to deal with and so in this article we discuss the solutions, depending on your preferences.

Note - if you also use a computer to check the same email account that you're checking with your iPhone, you'll need to make a small adjustment to the settings in your email on your computer. We'll provide that information as well toward the end of this article.

How to fix the problem:

You can make a minor setting change to a particular email account setup on your iPhone (or iPad) so that it removes messages from the server every 7 days. We strongly recommend that you take a moment to make this setting change:

1. In Settings, select Mail, Contacts, Calendars.
2. Select the account for which you wish to change the settings.
3. Select Advanced, located at the bottom of the list.
4. Select the Delete from server option.
5. Choose Seven Days from the pop-up menu. (*Sidenote* - We would recommend only 2 or 3 days, but as of the time of this article the lowest option iPhone offers is Seven Day)
6. Press the Home button to return to the Home screen.

IMPORTANT NOTE - EVEN THOUGH THAT SETTING HELPS, IF YOUR iPhone IS SET TO USE "IMAP" INSTEAD OF "POP3" FOR THE ACCOUNT, THEN IT WILL STILL LEAVE MESSAGES ON THE SERVER UNTIL YOU ACTUALLY DELETE THEM / EMPTY TRASH FOLDER ON YOUR iPhone.

So - be sure to delete unnecessary messages from your iPhone and empty the trash folder regularly.

SECOND PART OF SOLUTION - If you're also accessing the same email account from a computer then chances are that the email software on your computer is also set to leave messages on the server and that needs to be changed as well.

Click here to get instructions for setting your computer's email software to properly remove messages from the server.





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