The High-Risk Merchant Account back reporter system
is a central resource that provides information, support
and facilities to help you manage your accounts. From
here you can make full or partial refunds, change
login and passwords and other account information,
view statements, and a whole lot more.
The back office facility includes many useful and
time-saving features. Some of the tasks you can do
with the back office include:
-
Processing transactions manually
with the Virtual Terminal
-
Generating reports or searching
for information by account number, card number,
etc. with the Activity Report
-
Downloading reports in CSV format
-
Viewing
your account balance and details with the Account
Statement tool
You can use the main filter to search by
:
-
Accounts.
The merchant accounts.
-
Acquirers.
The acquiring banks.
-
Card types.
The card issuers, like Visa, MasterCard etc.
-
Countries.
The countrycode that came with the transactions.
Only countries which appeared in any of your Members'
transactions are shown.
-
Currencies.
The original currencies of the transactions. It
has been divided into major currencies and other
currencies. Use the "show other currencies"
box to show other currencies.
-
Members. Your
Members. Each Member can contain 1 or more Accounts.
For convenience and logon purposes, sometimes Members
ending with "(Total)" are created. These
Members do not have
-
Accounts.
You can doubleclick these Members to select all
their children.
-
Payment methods.
The payment methods. Only methods which any of your
Members used to process transactions are shown.
The Reporter has the following tabs:
Payments
In this tab you’ll find all your individual
payments for credit card (captures and payments) and
other payment methods like Direct Debit, iDeal and
more in their original currencies.
Transactions
In this tab you’ll find all your individual
authorizes, captures, credits, payments, refunds and
voids in their original currencies.
Chargebacks
In this tab you’ll find all your individual
chargebacks in their original currencies. Use the
Details buttons to see the original payments.
Refunds
In this tab you’ll find all your individual
refunds in their original currencies. Use the Details
buttons to see the original payments.
Retrievals
In this tab you’ll find all your individual
retrievals in their original currencies. Use the Details
buttons to see the original payments. A retrieval
is a chargeback announcement (creditcard only).
Totals
In this tab section you’ll find the totals
of the Payments, Chargebacks and Refunds tabs. You
can convert them to one currency or split them off
into their original currencies. This tab can also
show charts.
Creditcard Totals
Shows the totals of all Creditcard transactions.
Basically the same as the Totals tab filtered on Creditcard
payment methods.
A comprehensive user guide is available after
you apply
