Online Payments - accepting credit cards onlineDesign - web design, shopping carts, web developmentHosting - exchange, dedicated, sharepoint and VPSHelp - technical support, contact information, testimonials and even word definitions
Start accepting credit cards online from 2.99% | Shopping cart from £299 + VAT | Taking care of eBusiness
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Our Online Payment Solutions allow you to start take payments on your website in as little as 10 working days. As part of our growing commitment we now provide three types of merchant account

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eBusiness Solutions: Our eBusiness Solutions provide you with everything you need to trade online and more! The packages combine all the features you will ever need to an online presence, including domain registration and hosting.

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How to Contact Us

Due to the amount of information on our site and the amount of enquiries we receive, we are unable to send out basic information regarding the three merchant accounts, all of which can be found on our site, by post or via email. If you are simply enquiring about our terms, rates and prices these can be easily located here. For this reason please read the website as much as possible before contacting us so that we can handle any genuine enquiries in an efficient manner

When contacting us regarding setting up a merchant account please mention, if possible, which account it is you are enquiring about (Optimal Account, Premier Account or World Account) as this will help us deal with your enquiry quickly and accurately

Which contact information would you like to view?

1. Applications

2. General sales and enquiries

3. Affiliate Programs

4. High Risk merchants (including gaming and competitions)

5. Technical support

6. Website comments

7. Telemarketing companies


Applications

Status: With all accounts you will be updated via email. If you have not received your emails please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails

Process: If you are wishing to contact us regarding the application process and the timescales involved for each account please see below:

For the Optimal Account please click here
For the Premier Account please click here
For the World Account please click here

For information regarding your online application status please email us making sure to inform us of your company name and account ID number

Optimal Account: optimalapplication@web-merchant.co.uk
Premier
Account: premierapplication@web-merchant.co.uk
World
Account: worldapplication@web-merchant.co.uk

General Sales & Enquiries (including web design and eCommerce solutions)

Monday to Thursday 9am-5pm and Friday 9am-4pm. Closed Saturday & Sunday

If you are simply enquiring about our terms, rates and prices regarding the three accounts, these can be easily located here

For answers to the most common questions please visit our FAQ's section

By Post:

Web-Merchant Services Limited
Priory House
1133 Hessle High Road
Kingston upon Hull
East Yorkshire
HU4 6SB

By Telephone:

+44 (0) 1482 500 334

By Fax:

+44 (0) 1482 500 286

By email:

General Enquiries:

info@web-merchant.co.uk

Sales & Marketing:

sales@web-merchant.co.uk

Support:

Please click here

Affiliate Programs

Sorry but we do not offer affiliate programs regarding merchant accounts

If you would like to form a partnership regarding reselling our shopping carts, hosting or development services then please feel free to contact us

High Risk Merchant? We may still be able to help!

If you feel you are in a high risk category or have been turned down by other PSP's, then please fill in the form below and we will be more than happy to speak to you.

Before filling in the following form - have you checked the prohibited business list on a specific merchant account? You might be surprised! Many high risk companies automatically assume that they will be turned down.

Continue to form >>>

Need a gaming, gambling or competition merchant account? Please click here


Technical Support

Have you visit our Support Section? Please click here to go there now!

Please contact support: support@web-merchant.co.uk

When contacting support via e-mail please can you provide the following information whenever possible:

Company Name

Account Used i.e. Optimal (if applicable)

Company ID (if applicable)

Specific product or service that needs support i.e. PC Terminal, Hosting etc.

Any relevant login details

Any other relevant information

Website Comments

Have you any feedback or questions regarding our website? Please contact us with any questions, comments or suggestions.

webmaster@web-merchant.co.uk

Telemarketing companies

Do you wish to contact us regarding directory listings, investments, advertising etc?

If so, you should know we are registered with the Telephone Preference Service (TPS). As you know ALL marketing firms are legally obliged to check this list. We take all 'cold calls' seriously and report any we receive to the Information Commissioner's Office (ICO), who has legal powers to ensure that organisations comply with the requirements of the Privacy and Electronic Communications Regulations (PECR).

Offenders are fined £5,000 for each blacklisted number they call


We can help you accept the following cards - VISA - VISA Delta - MasterCard - Switch - Maestro - Solo - JCB - Visa Electron