| How to Contact
Us
Due to the amount of information on our site and the
amount of enquiries we receive, we are unable to send
out basic information regarding the three merchant accounts,
all of which can be found on our site, by post
or via email. If you are simply enquiring about our
terms, rates and prices these can be easily located
here. For this reason please
read the website as much as possible before contacting
us so that we can handle any genuine enquiries in an
efficient manner
When contacting us regarding setting up a merchant
account please mention, if possible, which account it
is you are enquiring about (Optimal Account, Premier
Account or World Account) as this will help us deal
with your enquiry quickly and accurately
Which contact information would you like to
view?
| 
Applications
|
| Status: With all
accounts you will be updated via email. If you
have not received your emails please check all
spam filters and junk mail folders before contacting
us as this can often be the reason for missing
emails |
| Process: If you are
wishing to contact us regarding the application
process and the timescales involved for each account
please see below:
For the Optimal Account please
click here
For the Premier Account please
click here
For the World Account please
click here
|
|
General Sales & Enquiries (including web design
and eCommerce solutions) |
| Monday
to Thursday 9am-5pm and Friday 9am-4pm. Closed
Saturday & Sunday
If you are simply enquiring about
our terms, rates and prices regarding the three
accounts, these can be easily located
here
For answers to the most common
questions please visit
our FAQ's section
|
| By Post: |
Web-Merchant
Services Limited
Priory House
1133 Hessle High Road
Kingston upon Hull
East Yorkshire
HU4 6SB |
| By Telephone: |
+44
(0) 1482 500 334 |
| By Fax: |
+44
(0) 1482 500 286 |
| By email: |
|
|
Affiliate Programs |
| Sorry
but we do not offer affiliate programs regarding
merchant accounts
If you would like to
form a partnership regarding reselling our shopping
carts, hosting or development services then
please feel free to contact us
|
|
High Risk Merchant? We
may still be able to help! |
| If
you feel you are in a high risk category or have
been turned down by other PSP's, then please fill
in the form below and we will be more than happy
to speak to you.
Before filling
in the following form - have you checked
the prohibited business list on a specific merchant
account? You might be surprised! Many high risk
companies automatically assume that they will
be turned down.
Continue to form
>>>
Need a gaming,
gambling or competition merchant account?
Please
click here |
 |
Company Name |
|
Account Used i.e. Optimal (if
applicable) |
|
Company ID (if applicable) |
|
Specific product or service
that needs support i.e. PC Terminal, Hosting
etc. |
|
Any relevant login details |
|
Any other relevant information |
|
Website Comments |
| Have you any feedback or
questions regarding our website? Please contact
us with any questions, comments or suggestions. |
|
Telemarketing companies |
| Do you wish to contact us
regarding directory listings, investments, advertising
etc?
If so, you should know we are registered with
the Telephone Preference Service (TPS). As you
know ALL marketing firms are legally obliged to
check this list. We take all 'cold calls' seriously
and report any we receive to the Information Commissioner's
Office (ICO), who has legal powers to ensure that
organisations comply with the requirements of
the Privacy and Electronic Communications Regulations
(PECR).
Offenders are fined £5,000 for
each blacklisted number they call |
|
