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No reply to information requested
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When one of our information request forms in completed
we reply to it within 24 hours (Monday - Friday). Some
people contact us saying that they have not heard anything
from us and it has been days, sometimes weeks. This
is often because of the following two reasons.
1. Contacting you by phone - Depending
on the enquiry we may sometimes need to ring you.
Due to the amount of phone spam and cold callers now
plaguing businesses, companies, often when enquiring
with several PSP's, will either forget who they have
contacted or will not notify the persons answering
the phone. This means that they will not take our
genuine calls.
2. Contacting you by email - When
we reply to enquiries via email, our genuine emails
sometimes get lost in Junk or Spam filters. If you
have not received your emails please check all spam
filters and junk mail folders before contacting us
as this can often be the reason for missing emails.
AOL is especially well known for deleting or junking
email.
Please ensure that we can get through when we ring
you and please set your Junk or Spam filters to accept
emails from the domain @web-merchant.co.uk
If you still need to contact us then please ring 01482
500334
Need more information? Which contact information
would you like to view?
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