It's always good to hear from customers. And if
you have any queries or doubts please do not hesitate to contact
us! However before contacting us have you
checked to see if we can indeed help?
Often we'll get calls simply asking if we can help. By using the
list below, not only will we let you know now, we will take you
to the costs and fees.
updated 24th July 2017
aim to answer any emails as quickly as possible (usually within
the day). However depending on the complexity of your enquiry
additional time may be required.
make sure to provide us with enough details such as what you
will be taking payments for, your country of incorporation,
whether or not you are already accepting payments etc. Please
also remember to leave a name on the the
email so we know who to address our replies to.
Sorry to be blunt,
but unfortunately due to the amount of enquiries we receive
we are unable to reply if the information you request can
easily be found on our website.
Give us a call
We are based in the UK and do
not operate out of a call centre or use an automated phone
system. This means you speak to a real person from
the moment we answer the phone.Don't worry, charges from a UK
landline will be charged at your local rate.
Please note that there may be
times when we are busy and simply can't take your call. If
that does happen please either leave a message with one of
our very nice receptionists and request a callback (these
can take up to 2 hours) or simply drop
us an email.
With 20 years in the payments
industry, and with a large network of acquirers, we are confident
we can find you a solution that's a perfect fit for your business
and will always endeavour to find you the best value account
with the most reliable support.
Please wait until your application
is at least 3 days old before checking your status as they
can take a few days to process.
With all accounts you will be updated via
email. Therefore if you have not received anything please
check all spam filters and junk mail folders
before contacting us as this can often be the reason for missing
Web-Merchant Services Limited First Floor Office
Suite, 144 - 148 English Street
Kingston upon Hull, East Yorkshire, HU3 2BT