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Safe, secure and reliable payment processing since 1997


Get in touch...

It's always good to hear from customers. And if you have any queries or doubts please do not hesitate to contact us! However before contacting us have you checked to see if we can indeed help?

Often we'll get calls simply asking if we can help. By using the list below, not only will we let you know now, we will take you to the costs and fees.

Last updated 24th July 2017

Drop us an email

We aim to answer any emails as quickly as possible (usually within the day). However depending on the complexity of your enquiry additional time may be required.

Please make sure to provide us with enough details such as what you will be taking payments for, your country of incorporation, whether or not you are already accepting payments etc. Please also remember to leave a name on the the email so we know who to address our replies to.


Sorry to be blunt, but unfortunately due to the amount of enquiries we receive we are unable to reply if the information you request can easily be found on our website.

Give us a call

We are based in the UK and do not operate out of a call centre or use an automated phone system. This means you speak to a real person from the moment we answer the phone. Don't worry, charges from a UK landline will be charged at your local rate.

0845 475 3540

Please note that there may be times when we are busy and simply can't take your call. If that does happen please either leave a message with one of our very nice receptionists and request a callback (these can take up to 2 hours) or simply drop us an email.

Click here regarding inbound marketing and cold calls


General Enquiries Opening Hours

Merchant support is available 24 hours a day, 7 days a week. However our sales and enquiries has the following opening hours.

Monday to Friday:

9am - 4pm

Saturday & Sunday:


Bank Holidays:

Merchant Support: 24hrs a day 365 days a year

Follow us on Twitter @webmerchant97 for news and updates


Can't find the right account?

Our merchant and gateway accounts suit 99% of businesses. However we appreciate not every business is the same.

With 20 years in the payments industry, and with a large network of acquirers, we are confident we can find you a solution that's a perfect fit for your business and will always endeavour to find you the best value account with the most reliable support.

Contact us today and see how we can help!

Application Status Update

Please wait until your application is at least 3 days old before checking your status as they can take a few days to process.

With all accounts you will be updated via email. Therefore if you have not received anything please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails.



Head Office Address

Web-Merchant Services Limited
First Floor Office Suite, 144 - 148 English Street
Kingston upon Hull, East Yorkshire, HU3 2BT
United Kingdom

Company Registration No. 03919014

Fully compliant with (PCI DSS)
Anti-money Laundering (MLR 2007). No. 12709698
Data Protection Act 1998 Registration No. Z354474
Registered with NCA (National Crime Agency)

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Notify us of abuse of our systems

If you are aware of abuse of our systems contact us now: 0845 475 3540 or support@web-merchant.co.uk



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Secure application process, fast settlement, numerous free features, dedicated account manager and 24/7 support

Web-Merchant Services Limited © 1997 - 2017 - Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering Registration No.12709698. Data Protection Reg No. Z3544745
MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.

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National Crime Agency
Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified

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