Merchant services and credit card processing - Providing the merchant account and payment gateway rolled into one




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Prevention of chargebacks


Improved Customer Service

Resolving a disputed transaction can be a time consuming and costly practice that detracts from your business and reputation.

To maintain a high customer satisfaction, the best measures are preventative:

  • Ensure that your goods and services are described accurately

  • Ensure that you have read and understood your WorldPay Customer Agreement

  • Ensure that you indicate "internet transaction" on each sale

  • Ensure that you clearly indicate your full company name on all transaction receipts.

  • Ensure that an email transaction receipt is issued and that any replies are dealt with promptly.

  • Provide the shopper with full contact details

  • Supply as much information as possible when you receive a Request for Information (RFI)

  • Keep good records of all transactions, invoices, refunds processed and delivery details

  • Display a comprehensive refund/returns policy, which shoppers must confirm before you accept their transaction

  • The refund/returns policy should be proactive in dealing promptly and properly with all shopper disputes

  • Display a comprehensive Privacy Policy, as this will dispel shopper's concerns about providing personal data

  • Offer free telephone customer service as it can help preserve sales and increase the relationship you have

  • Provide "Email Customer Service" so shoppers can ask questions online.

  • Allow for extra time when processing repeat billing as some shoppers will dispute in preference to canceling

  • Register Internet shoppers by enabling them to enter their own user name and password. This will help in your relationship with your shopper and enable them to return and make additional purchases without entering some of their personal details again.


Learn more about customer service >>>

 


Get started today...



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ACCEPTING PAYMENTS


Merchant Account and Gateway
Online Payments
Adult Merchant Account
High Risk Merchant Account
Credit Card Machines
Credit Card Reader
Free Virtual Terminal
New To Online Payments?
High Volume & Corporate Accounts


Secure application process, fast settlement, numerous free features, dedicated account manager and 24/7 support

Web-Merchant Services Limited © 1997 - 2017 - Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering Registration No.12709698. Data Protection Reg No. Z3544745
MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.

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Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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