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Improved
Customer Service
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Chargebacks
Prevention of chargebacks
Resolving a disputed transaction can be a time consuming
and costly practice that detracts from your business
and web site's reputation.
To maintain a high
customer satisfaction, the best measures are preventative:
- Ensure that your goods
and services are described accurately
- Ensure that you have read
and understood your WorldPay Customer Agreement
- Ensure that you indicate
"internet transaction" on each sale
- Ensure that you clearly
indicate your full company name on all transaction
receipts.
- Ensure that an email transaction
receipt is issued and that any replies are dealt
with promptly.
- Provide the shopper with
full contact details
- Supply as much information
as possible when you receive a Request for Information
(RFI)
- Keep good records of all
transactions, invoices, refunds processed and delivery
details
- Display a comprehensive
refund/returns policy, which shoppers must confirm
before you accept their transaction
- The refund/returns policy
should be proactive in dealing promptly and properly
with all shopper disputes
- Display a comprehensive
Privacy Policy, as this will dispel shopper's concerns
about providing personal data
- Offer free telephone customer
service as it can help preserve sales and increase
the relationship you have
- Provide "Email Customer
Service" so shoppers can ask questions online.
- Allow for extra time when
processing repeat billing
transactions as some shoppers will dispute a
transaction in preference to canceling their agreement
- Register Internet
shoppers by enabling them to enter their own user
name and password. This will help in your relationship
with your shopper and enable them to return and
make additional purchases without entering some
of their personal details again.
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