Prevention of chargebacks / Improved Customer Service
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Resolving a disputed transaction can be a time consuming and costly practice that detracts from your business and web site's reputation. To maintain a high customer satisfaction, the best measures are preventative:

• Ensure that your goods and services are described accurately
• Ensure that you have read and understood your WorldPay Customer Agreement
• Ensure that you indicate "internet transaction" on each sale
• Ensure that you clearly indicate your full company name on all transaction receipts. This ensures that a shopper can remember their transaction.
• Ensure that an email transaction receipt is issued for each transaction and that any replies are dealt with properly and promptly.
• Provide the shopper with full contact details
• Supply as much information as possible when you receive a Request for Information (RFI)
• Keep good records of all transactions, including copies of the web site pages the shopper would have seen, invoices, refunds processed and delivery details
• Establish and display a comprehensive refund/returns policy, which shoppers must confirm before you accept their transaction The refund/returns policy should be proactive in dealing promptly and properly with all shopper disputes
• Establish and display a comprehensive Privacy Policy, as this will dispel shopper's concerns about providing personal data
• Offer free telephone customer service as it can help preserve sales and increase the relationship you have with your shoppers
• Provide "Email Customer Service" so shoppers can ask questions online. For customer service by email you are required to have a standard response and time frame for responding to a shopper's query.
• Allow for extra time when processing FuturePay or repeat billing transactions as some shoppers will dispute a transaction in preference to canceling their agreement
• Register Internet shoppers by enabling them to enter their own user name and password. This will help in your relationship with your shopper and enable them to return and make additional purchases without entering some of their personal details again.
  

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