Resolving a disputed transaction can be a time consuming and costly practice
that detracts from your business and reputation.
To maintain a high customer satisfaction,
the best measures are preventative:
Ensure that your goods and services are described
Ensure that you have read and understood your
WorldPay Customer Agreement
Ensure that you indicate "internet transaction"
on each sale
Ensure that you clearly indicate your full
company name on all transaction receipts.
Ensure that an email transaction receipt is
issued and that any replies are dealt with promptly.
Provide the shopper with full contact details
Supply as much information as possible when
you receive a Request for Information (RFI)
Keep good records of all transactions, invoices,
refunds processed and delivery details
Display a comprehensive refund/returns policy,
which shoppers must confirm before you accept their transaction
The refund/returns policy should be proactive
in dealing promptly and properly with all shopper disputes
this will dispel shopper's concerns about providing personal data
Offer free telephone customer service as it
can help preserve sales and increase the relationship you have
Provide "Email Customer Service"
so shoppers can ask questions online.
Allow for extra time when processing repeat
billing as some shoppers will dispute in preference to canceling
Register Internet shoppers by enabling them
to enter their own user name and password. This will help in your
relationship with your shopper and enable them to return and make
additional purchases without entering some of their personal details