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Technical Support Knowledge Base

Our online technical support knowledge base gives you a single point of access for information relating to our hosting services

For all issues that cannot be resolved through your Online Control Panel or by using our online help & information system, our support personnel are at your disposal via telephone and email. Please click here to request support via our online form.


Popular Help Topics

Getting Started

Domain Management

MX Records

Control Panels

Getting rid of Spam Email

IP / Email Blacklisted

Email Set-Up and Configuration

Domain Name Search (WHOIS)

System libraries and components

Email Problems

Website Statistics

CGI and Scripts


Multiple Domain Hosting

iPhone and iPad - blocking mailboxes

Further Help

Many issues can be resolved and problems solved by fellow hosting users. Therefore please find below some of the many support groups, online help and forums out there that can help and assist in many aspects of hosting and email issues.

Blackberry Support | Apple Support | Microsoft Support | Which?

Need help with an iPhone or Blackberry?

Many customers come to us for help and support with setting up their mobile phone email. Unfortunately as we do not provide the phones (which is where the email client sits), you need to contact either Apple or Blackberry (or whoever your phone is with) direct.

NEW - Help with iPhone and iPads blocking mailboxes - NEW

Need details for your Apple Device?

We can of course provide you with the user name and password associated with your account.

Request user name and password >>>




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" Baxter Media are a Yorkshire based hosting company. Their web hosting platform has an excellent uptime and technical support record

Datagate is a specialist in Windows hosting technologies and as a service provider offering customers fast, simple and guaranteed service at a low price point "

Please note that we continue to deliver web developement services for all hosting customers.
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