Customer Support Area > Email Domain Management
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If you are hosted with Datagate we will manage your domains for you. This means that you can forget about having to remember when to renew your domains and let us take care of the hassle. When your domains are up for renewal, we will renew them for you (We are Nominet and Netsol partners) and simply pass on the fee that we pay for you.

If you have a co.uk domain we will renew it free of charge.

Please find below some information of transferring your domain to us (and away from us).

Domain Registration

Ordering a new domain

Ordinarily you will register domains when ordering web hosting. Existing customers may also request a domain registration by e-mail.

Domain renewal

All domains managed by Datagate are automatically renewed 1 month before expiry. If you do not wish to renew a domain please give us more than 1 months notice

Transferring Domains

Domains can only be transferred to Datagate to manage if you are a registered customer. For each additional domain we manage for you, you will need to set up a Domain Keeper account.

A domain keeper account for existing customers is £29.95 excl. VAT.

This account includes:

- 10 POP3 mailboxes
- Domain parking
- Unlimited e-mail forwarding

This is only available to existing customers who can order it by e-mailing support@web-merchant.co.uk.

If you do not want Datagate to manage your domain, but would like to use your domain with your Datagate hosting, you can instruct your registrar to point it at our DNS servers and we will set it up to point at your web share.

This service is free.

To Datagate

For UK domains (.co.uk , org.uk)

1. Send an e-mail to support@web-merchant.co.uk. telling us you are transferring your domain to us and where you want it pointed

2. get you domain's IPS tag changed to DATAGATE.

This can be done in two ways:

a. Send a fax on headed paper to Nominet on +44(0)1865 332299 requesting that your IPS tag be changed to DATAGATE.

b. Ask your existing ISP / Hosting company to change your domain's IPS tag to DATAGATE.

For International domains (.com , .net, .org, .info, .biz and other TLD):

1. Send an e-mail to support@web-merchant.co.uk requesting that we transferring your domain to Datagate.

2. We will initiate transfer request with registrar if possible* (see below)

3. If your registrar request you to change the details on their online system use the following table:

3. For the successful transfer of a domains it is required that either the admin or technical contact reply to the e-mail from the registrar requesting confirmation that the domain is to be moved. If this is ignored or otherwise no replied to - the domain will not be transferred. If it is replied to correctly, the domain is given to us.

4. Once we have the domain, it takes a maximum of 24 hours to fully propagate across the internet.

* Since deregulation of the domain name market there are now multiple registrars, each with their own procedures for domain transfers. The above procedure refer to domains registered via Netsol.com (formerly Network Solutions / Verisign). If you have registered your domain via UK2net, joker.com etc, you may have to follow their procedures for transferring domains.

From Datagate

For UK domains (.co.uk, org.uk)

1. Contact support and request that we transfer the domain to your new host/ISP. You will need to give us their IPS tag
2. We change the IPS tag to that nominated by you and your nominate host / ISP takes control of the domain.
3. The domain takes between 8 and 24 hours to reflect its new settings.

For International domains (.com , .net, .org, .info):

1. Your new host / ISP requests the domain be transferred to them.
2. We verify this is your intention (to transfer) by calling or e-mailing and requesting confirmation by fax on letter headed paper.
3. Once we are satisfied you intend to transfer your domain, we reply to the e-mail (as technical contacts) authorizing the transfer.

Pointing Domains at our servers

If you would like to point your domain at our DNS servers but leave it with your registrar, then either instruct you current host/isp/registrar or use your Control Panel to point your domain to:

Primary: solair.datagate.co.uk 62.204.32.3
Secondary: ns2.datagate.net.uk 62.204.32.5

Please e-mail support@web-merchant.co.uk and inform us of the change and we will update our DNS server.

Changing Registrars

By changing your registrar to Verisign, billing management of your domain can be taken over by DataGate. This means that we will notify you of the need to re-register your domain and invoice you directly.

Costs

Except for new Domain Keeper accounts, we do not charge for domain transfers to or from us. However at our discretion, we charge a £25 + VAT admin fee. This is to cover any security checks that may be needed and also any paperwork that could be sent out.