Integration
issues
When it comes to integrating your eCommerce Builder store
to the payment gateway all you need to do is sit back
and let us do the hard work.
As part of the total package price we will integrate
your store to the payment gateway. Once you have built
the store, or we have built it
for you, simply pop us an email or ring and let us
know.
Will will then start to integrate and test the site and
make sure that it conforms with our website
rules. If the team find a problem, they will inform
you and ask you to amend your site before it can be set
live. Once they are satisfied with your site, they will
set it to live.
Once live, you will receive a confirmation email, together
with details of any technical changes you need to make
to enable live operation.
The process takes around 3 working days
Please note as part of your Web Merchant World Account
you receive a Customer Management System (CMS). Within
the CMS and if required, you can customise your payment
pages to fit in with your site's design.
Rules:
1. Does your website display a refund policy?
A refund policy should be clearly displayed on your website.
This can be displayed anywhere on your site, as long as
it is displayed before a customer makes a payment. Your
refund policy may vary according to whether you are based
in or out of the European Union (EU):
If you are based within the EU:
Where you are supplying consumers (i.e. individuals
buying for themselves rather than for a business) you
should make it explicit that the shopper has the right
to cancel within seven days of their contract with you,
or seven days of receipt of the goods (whichever is
the longer). You must also explain that if the shopper
does cancel their order, they will have their payment
returned and outline the procedures they must follow
to return their goods or services (these requirements
ensure you comply with EU regulations). There are variations
to these rules where you are supplying services or making
customised goods. For information on these rules you
should go to: the DTi website or speak with your own
business advisor.
If you are based outside the EU:
Local regulations may well apply and you should contact
your local department of trade and commerce or a lawyer
to find out what they are, but as a matter of good practice,
if you do not accept returns you should include a statement
making this clear to the shopper. For examples of refund
policy statements, visit the websites of reputable retailers
or seek advice from organisations such as UK Online
for Business
3. Are your contact details displayed?
You must clearly display your contact details for your
shoppers. These details should include:
4. Does your website display the logos of the
cards you can accept?
Your website must display the logos of the payment cards
that can be accepted through your account (Clause 12b
- Customer Agreement). The payment instruments' logos
that you can accept will automatically be displayed on
the secure payment page.
In addition, you are required to display on your website
the logos of the payment instruments that you can accept.
Ideally, the logos should be displayed at the point of
entry to your shop. Thus ensuring that your shoppers are
aware of the payment instruments that you accept before
they make a purchase.
