Customer Support Area > Email
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This section will deal with three issues: How to set up a new e-mail account using the Shared Business Hosting Control Panel and how to set up your e-mail software to access your Datagate hosted e-mail and troubleshooting e-mail problems.

To use the e-mail service you will require the DataGate mail server details and your account username and password. To administer e-mail accounts and aliases, you will need access to the Shared Business Hosting Control Panel and have your FTP username and password.

The following instructions apply to MS Windows based computers. Apple Mac users please click here.

Accessing webmail

You can access your mailbox via our webmail interface which is here:

http://webmail.datagate.net.uk

Your username is either your FTP username or your full e-mail address.

[NOTE: If you are using Webmail for the first time, you must change your personal details after you log in. You can do this by clicking on "Option" button at the top of the page then clicking "Personal Details". If you do not do so, your e-mail address will be account_name@datagate.co.uk ]

Creating new mailboxes on your account

1. Log in to your Shared Business Hosting Control Panel.
2. In the left hand menu select 'Mailbox Management'.
3. Click 'New Mailbox'
4. Enter the e-mail address you require.
5. Enter and confirm a password for the new account.

[Note: The account username and e-mail address are the same. ]

The account is set up!

Mail servers

This information will be needed to set up any e-mail software.

Our POP3 (receiving) server is: pop3.datagate.net.uk
Our SMTP (sending) server is: smtp.datagate.net.uk

[Please note that to use our sending server you need to enable SMTP authentication.]

SMTP authentication

When using the servers, you need to identify yourself as a legitimate user of the server. The process of identifying yourself is called authentication. This is normally done by submitting a username and password.

In most e-mail software, there is an option to enable SMTP authentication. If you are using our service you need to make sure this is enabled and that you use the same settings (username and password) as your incoming server.

If you do not do this and attempt to send e-mail via our SMTP server, the e-mail will be returned with a 'relaying denied' error.

Problems sending mail?

If you have configured SMTP authentication as described above and are able to use Webmail normally, yet get errors saying "Connection timed out", "Cannot connect" or similar when trying to send mail, it is possible that your ISP is blocking your traffic on port 25, which is used for sending mail.

Various ISP's have instated that kind of blocking on various occcasions, and still occasionally do without any warning. If your connection worked and then suddenly stopped, this is very often the cause. To circumvent this, we have configured our server to use port 50025 as well.

If you experience similar symptoms, just open your outgoing mail server configuration dialog, and change port number from standard "25" into "50025". This will go around most SMTP blocks.

Configuring Outlook Express

Outlook Express is the worlds most popular e-mail client. Here are instructions for setting it up on our system.

Please follow this link for a YouTube video for Outlook 2007: http://www.youtube.com/watch?v=6KbzzVjjnDQ

Spam

If you find yourself receiving spam (unsolicited commercial e-mails), you might want to do the following.

1. Clear your IE cache and etc. in case you have spyware or viruses in there.
2. Get a copy of this excellent freeware: Mailwasher
3. Avoid giving your e-mail address to anyone suspect or publishing on a website, mailing list or Usenet.

Please click here for much more information

Getting Internet headers in an e-mail

In Outlook Express:

1. Open the spam e-mail.
2. Go to File --> Properties
3. Click the "Details" tab
4. At the bottom of the window in a grey box are the Internet header.

In MS Outlook:

1. Open the spam message
2. Go to View --> Options
3. At the bottom of the window in a grey box are the Internet header.

To copy this information to an e-mail:

1. Highlight the text in the grey box (ctrl+A)
2. Copy (ctrl+v)
3. Paste in (ctrl+v) into the e-mail

How to change your e-mail password

The easiest way to change your e-mail password is to:

1. Go to https://webusers.datagate.net.uk/control-panel/
2. Log in using your FTP username and password.
3. Click on "Mailbox Management".
4. Click "Change Password" next to the account whose password you wish to change.
5. Enter the new password and click "Save Changes".

Your password is now changed.

If for any reason you cannot carry out this procedure contact Support (support@web-merchant.co.uk) for instructions on alternative ways to get your password changed.