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Customer Support Area
> Email
Email
This section will deal with three issues: How to set
up a new e-mail account using the Shared Business Hosting
Control Panel and how to set up your e-mail software
to access your Datagate hosted e-mail and troubleshooting
e-mail problems.
To use the e-mail service you will require the DataGate
mail server details and your account username and password.
To administer e-mail accounts and aliases, you will
need access to the Shared Business Hosting Control Panel
and have your FTP username and password.
The following instructions apply to MS Windows based
computers. Apple Mac users please click here.
Accessing webmail
You can access your mailbox via our webmail interface
which is here: http://webmail.datagate.net.uk
Your username is either your FTP username or your full
e-mail address.
[NOTE: If you are using Webmail
for the first time, you must change your personal details
after you log in. You can do this by clicking on "Option"
button at the top of the page then clicking "Personal
Details".
If you do not do so, your
e-mail address will be account_name@datagate.co.uk ]
Creating new mailboxes on your account
1. Log in to your Shared Business Hosting Control Panel.
2. In the left hand menu select 'Mailbox Management'.
3. Click 'New Mailbox'
4. Enter the e-mail address you require.
5. Enter and confirm a password for the new account.
[Note: The account username
and e-mail address are the same. ]
The account is set up!
Mail servers
This information will be needed to set up any e-mail
software.
Our POP3 (receiving) server is: pop3.datagate.net.uk
Our SMTP (sending) server is: smtp.datagate.net.uk
[Please note that to use our
sending server you need to enable SMTP authentication.]
SMTP authentication
When using the servers, you need to identify yourself
as a legitimate user of the server. The process of identifying
yourself is called authentication. This is normally
done by submitting a username and password.
In most e-mail software, there is an option to enable
SMTP authentication. If you are using our service you
need to make sure this is enabled and that you use the
same settings (username and password) as your incoming
server.
If you do not do this and attempt to send e-mail via
our SMTP server, the e-mail will be returned with a
'relaying denied' error.
Problems sending mail?
If you have configured SMTP authentication as described
above and are able to use Webmail normally, yet get
errors saying "Connection timed out", "Cannot
connect" or similar when trying to send mail, it
is possible that your ISP is blocking your traffic on
port 25, which is used for sending mail.
Various ISP's have instated that kind of blocking on
various occcasions, and still occasionally do without
any warning. If your connection worked and then suddenly
stopped, this is very often the cause. To circumvent
this, we have configured our server to use port 50025
as well.
If you experience similar symptoms, just open your
outgoing mail server configuration dialog, and change
port number from standard "25" into "50025".
This will go around most SMTP blocks.
Configuring Outlook Express for use with Datagate's
e-mail service
Outlook Express is the worlds most popular e-mail client.
Here are instructions for setting it up on Datagate's
system.
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1.
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Open Outlook Express
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2.
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Click on 'Tools' ( found along the top)
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3.
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Select 'Accounts'. This opens up the Internet
Accounts window.
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4.
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Select the 'Mail' tab.
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5.
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Click on add (top right hand corner)
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6.
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Select 'Mail'. This will start the setup wizard.
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7.
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Enter the display name (what people see in their
inboxes). Click 'next'.
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8.
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Enter the e-mail address of the account you are
setting up. Click 'next'.
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9.
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Your server is a POP3 server.
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10.
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Your incoming (POP3) server is: pop3.datagate.net.uk
and your outgoing (SMTP) server is: smtp.datagate.net.uk
. Click 'next'.
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11.
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Enter your username and password as found in
your welcome e-mail.
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12.
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Do NOT select log on using Secure Password Authentication
(SPA).
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13.
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Click 'next' then 'finish'.
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14.
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Highlight the newly created account and select
'Properties'.
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15.
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Click the 'servers' tab along the top.
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16.
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Tick 'My server requires authentication'.
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17.
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Next to 'My server requires authentication' click
the settings box.
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18.
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Tick 'Use same settings as my incoming server'
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19.
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Click apply and OK until you have exited. Thats
it!
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Spam
If you find yourself receiving spam (unsolicited commercial
e-mails), you might want to do the following.
1. Clear your IE cache and etc. in case you have spyware
or viruses in there.
2. Get a copy of this excellent freeware: Mailwasher
3. Avoid giving your e-mail address to anyone suspect
or publishing on a website, mailing list or Usenet.
Please click here for much
more information
Getting Internet headers in an e-mail
In Outlook Express:
1. Open the spam e-mail.
2. Go to File --> Properties
3. Click the "Details" tab
4. At the bottom of the window in a grey box are the
Internet header.
In MS Outlook:
1. Open the spam message
2. Go to View --> Options
3. At the bottom of the window in a grey box are the
Internet header.
To copy this information to an e-mail:
1. Highlight the text in the grey box (ctrl+A)
2. Copy (ctrl+v)
3. Paste in (ctrl+v) into the e-mail
How to change your e-mail password
The easiest way to change your e-mail password is to:
1. Go to https://webusers.datagate.net.uk/control-panel/
2. Log in using your FTP username and password.
3. Click on "Mailbox Management".
4. Click "Change Password" next to the account
whose password you wish to change.
5. Enter the new password and click "Save Changes".
Your password is now changed.
If for any reason you cannot carry out this procedure
contact Support (support@web-merchant.co.uk)
for instructions on alternative ways to get your password
changed.
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