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Home > Merchant Account Solutions > Account Information > Frequently Asked Questions


What is a chargeback and how do I avoid them?


A chargeback is a reversal of a sales transaction by the customer's credit card issuer. Chargebacks most often occur when a cardholder disputes a transaction and you, the merchant, cannot provide adequate proof that the transaction made to a cardholder's account is valid. A chargeback can also result from processing errors, authorisation issues, and/or any other transaction irregularities.

When a purchase is charged back to the merchant, a £15.00 fee and any fees charged by the customer's credit card issuer will be deducted from your account in addition to the value of the sale.

Avoiding them - First of all Chargebacks can happen regardless of what you are selling or how you run your business and are pretty much inevitable. Nobody has a 100% safe business when it comes to Chargebacks and it's the legal right of every credit card holder to do one. However the information in this section could help you reduce the number of Chargebacks you may receive

Please click here to learn more about chargebacks and how to help prevent them.

 


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