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Home > Merchant Account Solutions > Account Information > Frequently Asked Questions


What is a rolling reserve?


To overcome the barrier of a large cash deposit, some of our accounts include a reserve. The rolling reserve holds either 5 or 10 % of total approved transactions over the previous six month period.

Why do we do this? Many banks require a non-interest-bearing deposit equal to 1 or 2 times the average estimated monthly credit card sales by a merchant. This can pose a substantial barrier to accepting credit cards for some merchants. The purpose of this deposit is to cover any purchase refused by a customer and for which the customer's credit card issuer refuses to pay (a chargeback).

How does it work? Following the seventh month of operation (and every month thereafter) the reserves generated from the first month of operation (and every month thereafter) will be forwarded to the merchant of each sale for a specified period, after which time it is paid to you.

Please read 'What is a chargeback and how do I avoid them?'

 


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