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Frequently Asked Questions
What cards will I be able to accept?
You will be set up with the following cards automatically:
Visa, Mastercard, Eurocard, Visa Debit, Switch, Solo,
Delta, JCB
Web-Merchant can also accept the following cards, however
you must apply direct to the Card Scheme: American Express,
Diners Club
Credit/Debit card logos need to be as prominant as
possible throughout the website. For the rules regarding
this and for the logos available, please
click here
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How will I keep track of my transactions?
Merchants can keep track of all their transactions
via their own personalised online Merchant Management
System. This gives Web-Merchant clients complete control
of their accounts. Also, you are automatically e-mailed
with details every time a customer makes a purchase.
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How will I get paid?
By providing your payment information when you apply
for the World
Account, you permit funds owing from your merchant
account to be automatically deposited, be electric funds
transfer, into the bank account that you specify
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Will I be able to process refunds, if necessary?
Yes, refunds (and partial refunds) are allowed through
your secure Customer Management System (CMS). In the
event of a refund being necessary, a transaction may
be reversed by the Merchant and the customer's account
credited electronically. This facility also allows delayed
authorisations also known as ‘deferred payments’
as well as listing full details of every transaction.
To access your CMS please click
here
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What is a chargeback?
A chargeback is the reversal of a transaction by the
cardholders card issuer. Chargebacks are raised when
we receive notification from our bank that the cardholder's
card issuer has received a 'notice of dispute' from
the cardholder. In certain circumstances we are able
to ask you for information that we can offer in defense
of this. In other circumstances (for example fraud)
a chargeback is made immediately. For information on
ways to prevent chargbacks, please click
here
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What if my business is incorporated in a different country
to where my bank account is held?
Due to the money laundering act, we cannot remit funds
across international borders, and can only remit funds
to accounts in the same country as the business is based.
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Will I need to arrange secure server facilities for
my web site?
No, you may host your web site on whatever server you
wish because the payment page which links your web site
to the credit card networks is already held on a secure
server and appears on your site at the appropriate time,
complete with padlock symbol and other security indicators.
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Can I use any ISP to host my Web-Merchant enabled site?
Yes – see above.
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How do we feed the information from our shopping system
to the payment page?
A variety of methods could be used, each of which is
described in our integration guides and depends on the
shopping cart you wish to use. See shopping
cart integration's.
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What technical support will be available?
Integration documentation and technical support are
both provided by telephone and E-mail. Top...
What level of encryption do you have on the secure server?
Thawte 2048 bit encryption systems are used. At the
browser 128 Bit SSL is used
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Web-Merchant and Credit Card Logos
You can now display credit and
debit card logos on your web site. This is a welcome
step forward for our customers. Until recently you were
only allowed to display card logos on your payment page;
now you can display them anywhere within the body of
your site.
The Web-Merchant Logos and Registered Marks ® are
intended for use in specific situations. For a list
of the logos available, including credit/debit cards,
and for specific rules please click
here
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