| Customer
Support Area > FrontPage
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This section addresses any questions you may have about
using Microsoft's FrontPage on Datagate Shared Business
Hosting Windows servers.
(NOTE: For information on How to use the FrontPage
software, please consult the program's documentation,
Microsoft Technical Support.)
Support for FrontPage
FrontPage extensions are installed upon request for
all Windows hosting accounts. If you require FrontPage
extensions please contact support with your request.
We will configure your site for FrontPage provide
you with Technical Support related to the functionality
of the extensions.
We do not, however, provide direct technical support
related to the use of your FrontPage software. User
issues are referred to Microsoft's Technical Support
Team.
Server Extensions
FrontPage Extensions are basically CGI programs.
FrontPage communicates with the extensions via HTTP
using a Remote Procedure Call (RPC). When the server
sees the "POST" request addressed to the
FrontPage server extensions it directs the request
to the appropriate CGI program.
Without the FrontPage Server Extensions you will
not be able to take advantage of many of the features
available through FrontPage (like creating forms,
counters etc).
Getting extensions installed
To have the FrontPage server extensions installed
on your existing site, send an email request to support@web-merchant.co.uk
with the following information:
- Your domain name
- Your request for FrontPage extensions.
- Confirmation that you have backed up your site.
(Normally it is not necessary to delete files on
the site to install the extensions. However, if there
are directories or files with special permissions
(.htaccess) these will have to be removed. You can
then re-establish permissions and password protection
via the FrontPage Explorer.)
Once FrontPage is installed it is strongly recommend
that you only use FrontPage to transfer files to your
site. FTP used in conjunction with FrontPage can cause
problems.
Charges
There is no charge for installing the server extensions.
Re-installations are also free of charge.
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