Customer Support Area > FTP

FTP

For a tutorial for using WSFTP LE click here. For Smart FTP click here

The File Transfer Protocol (FTP) is used to transfer files to your Web server. It is the standard method of transferring files to and from web servers.

Accessing your web share

To access your data on a Datagate web server you need three parameters:

Your server name (usually called "host name"), your username and your password.

Your FTP server (host) name is:

[yourdomain].datagate.net.uk

e.g. If your domain is datagate-is-great.com then you could access your share via datagate-is-great.datagate.net.uk

The username and password can be found in the welcome e-mail your were sent when you signed up for your account.

You can check to see how your files look by visiting [yourdomain].datagate.net.uk or if your domain is fully migrated, your ordinary URL (www.[yourdomain].com)

FTP Software

There are many FTP clients (programs) that you can use to transfer your files. Here is an exhaustive list.

A note on uppercase and lowercase letters

For those customers using our UNIX web hosting, please not that UNIX web servers are case sensitive. For example, index.html is not the same as INDEX.HTML. Windows does not make this distinction.

In order to avoid any problems, we suggest that when determining filenames and directories you should always use lowercase letters and avoid using the following symbols: %, ~, /, [, ], *, etc.

Default pages

Every directory on the Web server can have a default page. This is a file which is automatically loaded by the Web browser when that directory is accessed. If the default page does not exist then you will see the contents of that directory. On our servers, this file must be called index.html or index.htm (in lowercase).

You must have the default page in your root directory in order to automatically load the home page.