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FuturePay in more detail
(World Account add on)
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An internet-based equivalent of traditional standing
order and direct debit facilities, FuturePay enables
your customers to pay for goods or services in installments
- agreeing online for you to take fixed or variable
amounts from their debit or credit card. Perfect
for subscriptions and utility bills.
Using FuturePay you can offer your customers two
new ways to pay for goods and services: regular
or limited. In a Regular agreement, payments occur
at regular intervals, and you can either fix the
amount at the start or vary it as needed. A Limited
agreement allows variable payments to be taken at
any time, within the limits that you have placed
on the amount and the frequency of the payments.
Both kinds of agreement can run indefinitely, or
over a fixed time period. Either you, or the shopper
can cancel an agreement at any time.
Are
alerts sent when payment is made?
Yes. Whenever our FuturePay service tries
to take a payment, an email is sent to alert
both you and the shopper of the attempt to
take payment, the details of a successful
payment, and what to do if the attempt fails.
Failed FuturePay payments are usually due
to failed authorisation of card details, such
as: the card is beyond its expiry date, the
card has been replaced by the issuer, or the
card account has been suspended - after theft
or fraud. Shoppers can update their details
by logging onto the Shopper Management System,
and then finding the relevant FuturePay ID.
Do shoppers control the payments made?
-
cancel
any FuturePay agreement;
if a shopper cancels a FuturePay agreement,
then we send an email to notify you both of
the cancellation
-
ask
you to change the terms of the FuturePay agreement;
depending on the type of FuturePay agreement,
you may have to cancel the current agreement
and create a new one; or may be able to make
various changes to the agreement's payments
and schedule
-
change/update
the details of their credit/debit card
How can I alter the payments made?
You can make changes to payments from within
the Customer Management System (if the agreement
allows):
Option 1 ---- The individual payment
amounts are fixed on creation of the agreement.
You can set a different initial payment amount for
the first payment if required
Option 2 ---- You must set the normal
payment amount when the agreement is created. You
can set a different initial payment amount for the
first payment if required. If you wish you can then
adjust the individual payment amount after the agreement
has started, using either the Customer
Management System (CMS) or a script. The amount
cannot be adjusted when less than a week from the
next payment date. The shopper will be sent an email
whenever you adjust the amount
Option 3 ---- You cannot set the payment
amount when the agreement is created. Before each
payment you must set the payment amount using the
Customer Management System (CMS).
If you do not set the amount no payment is taken.
The amount cannot be set when less than a week from
the next payment date. The shopper will be sent
an email whenever you adjust the amount
Whenever you set or adjust the amount of a payment,
an emai is sent to notify the shopper.
You can also:
-
refund a
FuturePay payment from within the CMS
-
cancel a
FuturePay agreement from within the CMS
When you refund a payment, or cancel a FuturePay
agreement, we automatically send an email to you
and your shopper, to notify you both of the change.
How the Merchant enables FuturePay Payments
Both Regular and Limited agreements are submitted
and processed in a similar manner to standard,
one-off payments, but with the addition of certain
parameters. In the case of a standard integration,
you will need to add parameters to the HTML payment
submission form.
How
the Shopper makes FuturePay Payments
If the shopper wishes to set up a FuturePay agreement,
they must fill in a section of your customisable
payment pages which describes the agreement. The
shopper can process a standard payment at the
same time as setting up a FuturePay agreement,
if they choose to do so.
After the shopper's request to set up an agreement
has been successfully processed, they are notified
of their FuturePay ID. This identifies the agreement
on the Customer Management
System (CMS), and enables the shopper to monitor
the progress of the agreement on the Shopper Management
System (SMS) - SMS has a similar interface to
CMS but is provided to customers. When an initial
purchase is made from any merchant, a username
and password is automatically generated allowing
the customer to access their account
I've requested FuturePay - when will it be set up?
Before FuturePay can start working, you must
get it integrated with the World Account payment
system. When you purchase FuturePay:
-
we
enable the service for you, and notify you by
email (usually within 2 working days of your request).
-
you
then integrate our FuturePay service with your
systems
-
you
send FuturePay test transactions through our systems
-
when
your FuturePay service is set to Live, you can
accept FuturePay agreements from shoppers
How do I send the FuturePay agreement to the
payment gateway?
You need to include details of the payments and
schedule in the purchase token that your site
sends to the payment gateway. The Purchase token
for FuturePay is like a standard purchase token,
with some extra information included.
There are two types of FuturePay agreements:
-
Regular
FuturePay agreement
where payments occur at regular intervals, and
you can fix or vary the amount paid
-
Limited
FuturePay agreement
where you can take variable payments at any time,
within limits that you place on: a) the amount
payable, and b) the frequency of payments
Regular and Limited FuturePay agreements
can run indefinitely, or for a fixed period.
Either you or the shopper can cancel a FuturePay
agreement at any time. When a shopper cancels
an agreement, we alert you (and the shopper)
by email, and you can arrange to be automatically
informed by using a callback
to your site
Can I automate the management of FuturePay agreements?
Yes. For example, you may have hundreds of FuturePay
agreements to manage, with adjustments to dates
and amounts, refunds, cancellations, and so on.
You can use a 'Remote Admin' installation ID
and some programming scripts to remotely manage
FuturePay agreements. Remote Admin and automation
can save you a lot of time if you have many FuturePay
agreements, where the complex arrangement of periodic
debiting structures can be difficult to manage,
and calculations and time-critical changes may
be needed.
For more technical information please
click here
This service is available as an add-on to your
Web-Merchant World Account for an additional once
only fee of £100 (+VAT). If you wish to use
FuturePay, simply select the appropriate service
when you apply.
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