Yes. Whenever our FuturePay service tries to take a payment, an email is sent to alert both you and the shopper of the attempt to take payment, the details of a successful payment, and what to do if the attempt fails. Failed FuturePay payments are usually due to failed authorisation of card details, such as: the card is beyond its expiry date, the card has been replaced by the issuer, or the card account has been suspended - after theft or fraud. Shoppers can update their details by logging onto the Shopper Management System, and then finding the relevant FuturePay ID.

Yes. A shopper can:

You can make changes to payments from within the Customer Management System (if the agreement allows):

Option 1 ---- The individual payment amounts are fixed on creation of the agreement. You can set a different initial payment amount for the first payment if required

Option 2 ---- You must set the normal payment amount when the agreement is created. You can set a different initial payment amount for the first payment if required. If you wish you can then adjust the individual payment amount after the agreement has started, using either the Customer Management System (CMS) or a script. The amount cannot be adjusted when less than a week from the next payment date. The shopper will be sent an email whenever you adjust the amount

Option 3 ---- You cannot set the payment amount when the agreement is created. Before each payment you must set the payment amount using the Customer Management System (CMS). If you do not set the amount no payment is taken. The amount cannot be set when less than a week from the next payment date. The shopper will be sent an email whenever you adjust the amount

• refund a FuturePay payment from within the CMS
  
• cancel a FuturePay agreement from within the CMS

Both Regular and Limited agreements are submitted and processed in a similar manner to standard, one-off payments, but with the addition of certain parameters. In the case of a standard integration, you will need to add parameters to the HTML payment submission form.

If the shopper wishes to set up a FuturePay agreement, they must fill in a section of your customisable payment pages which describes the agreement. The shopper can process a standard payment at the same time as setting up a FuturePay agreement, if they choose to do so.

After the shopper's request to set up an agreement has been successfully processed, they are notified of their FuturePay ID. This identifies the agreement on the Customer Management System (CMS), and enables the shopper to monitor the progress of the agreement on the Shopper Management System (SMS) - SMS has a similar interface to CMS but is provided to customers. When an initial purchase is made from any merchant, a username and password is automatically generated allowing the customer to access their account

Before FuturePay can start working, you must get it integrated with the World Account payment system. When you purchase FuturePay:

• we enable the service for you, and notify you by email (usually within 2 working days of your request).
  
• you then integrate our FuturePay service with your systems
  
• you send FuturePay test transactions through our systems
  
• when your FuturePay service is set to Live, you can accept FuturePay agreements from shoppers
  

You need to include details of the payments and schedule in the purchase token that your site sends to the payment gateway. The Purchase token for FuturePay is like a standard purchase token, with some extra information included.

There are two types of FuturePay agreements:

• Regular FuturePay agreement
  where payments occur at regular intervals, and you can fix or vary the amount paid
  
• Limited FuturePay agreement
  where you can take variable payments at any time, within limits that you place on: a) the amount payable, and b) the frequency of payments
  
  

  Regular and Limited FuturePay agreements can run indefinitely, or for a fixed period. Either you or the shopper can cancel a FuturePay agreement at any time. When a shopper cancels an agreement, we alert you (and the shopper) by email, and you can arrange to be automatically informed by using a callback to your site

Yes. For example, you may have hundreds of FuturePay agreements to manage, with adjustments to dates and amounts, refunds, cancellations, and so on.

You can use a 'Remote Admin' installation ID and some programming scripts to remotely manage FuturePay agreements. Remote Admin and automation can save you a lot of time if you have many FuturePay agreements, where the complex arrangement of periodic debiting structures can be difficult to manage, and calculations and time-critical changes may be needed.