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New to online payments?
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Welcome to our version of 'A Dummies Guide to Online Payments'

You have heard stories about people making their fortune selling online. You are now ready to get stuck in, however you’re not sure how to get started and what everything means. With this guide we will help you understand how online payments work and hopefully will get your business online and trading in no time!

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Payment Solution 1
Payment Solution 2
High-Risk Account + Gateway

For the purposes of this guide we are going to assume you are totally new to online payments and have no prior experience.

Processing payments

The first thing you need to do is set-up a merchant account and payment gateway to process the payments.

The merchant account verifies credit card and customer information. This includes checking to see if the details supplied are correct (address, card number etc.) and if the card has been reported stolen, or has enough funds.

A payment gateway is separate and acts as an intermediary between your website and all the banking systems. This is a seamless process and your customer does not interact with the gateway. The credit card and customer details are submitted via the gateway, which securely sends the information through the relevant financial networks to the merchant account.

If the transaction is successful, the merchant account then deposits funds to your designated bank account where you can then access them.

With all our accounts we provide both the merchant account AND the gateway.


How do they actually pay me?

Now you know what happens to actually process a payment, you now need to know the methods to allow customers to physically pay you.

The two main methods for online payments are:

  1. Through a website

    If you are wanting to accept payments through your website you will need to have some sort of shopping cart or website which is integrated to the payment gateway and merchant provider. Once someone adds product(s) to the basket and wishes to pay, they will then be taken to a secure payment page where they can enter their credit card details.

  2. Using a virtual terminal or VPOS (Virtual Point of Sale)

    To take credit card transactions over the phone (MOTO), you simply enter the customers credit card information onto a secure website that you access and submit the information to complete the transaction. The virtual terminal is like a payment page in reverse. However instead of the customer entering their details on your website, you complete it for them.

    We provide a FREE virtual terminal or VPOS with all our accounts.


This is how it all works

Explanation of how the online payment process works

Once someone buys from me, when do I get the money?

As part of the application procedure you must supply details of the bank account you wish funds to be paid into. This is the money that you have taken, minus any transaction fees, from customers using your website or virtual terminal.

Depending on which merchant account you choose depends on when you get your money. With the Solution 1 Account you are paid weekly, 5 days in arrears. The High-Risk Merchant Account + Gateway is weekly, 14 days in arrears, and with the Solution 2 Account you are paid weekly, 28 days in arrears.


Anything else I need to know?

Well that's the crux of it. However to enable you to get the merchant account you do need to make sure you comply to the following minimum requirements;

  • At least 18 years of age
  • Have a business Bank Account (unless sole trader)
  • Incorporated in one of the supported countries
  • Business must NOT be on the prohibited businesses list

For much much more information please use the links on the left.

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