Web-Merchant Services Limited is fully committed
to respecting the privacy of our customers. Your privacy and trust is
important to our success as a business. How we collect, store and use
the information we gather about our customers and prospects will be continually
assessed against new technologies, business practices, and our customers'
Web-Merchant Services Limited is registered
under the Data Protection Act 1998: Reg No. Z3544745 and HM Revenue &
Customs Anti-Money Laundering Registration No. 12709698. Please
click see our terms and conditions for reporting illegal or offensive
- Types of information we collect
- Uses of the information collected
- Checks made as part of the
card and financial information storage
- IP address
- Session ID
- Direct Marketing
Types of information we collect
There are two types of information gathered on our web sites;
- Quantitative data, which is gathered through
general Web logs, contains only aggregate information on what pages
- Individual data is collected via Web forms,
including our Feedback Form, Application Forms and other similar forms.
Uses of the information collected
We do not disclose your information to anyone outside Web-Merchant Services
when setting up a merchant facility
where we have your permission; or
where we are required or permitted to do so
by law; or
to other companies who provide a service to
us or/for you
where we may transfer rights and obligations
under this agreement
Personal information submitted via our web based request or application
forms is collected for the purpose of fulfilling information requests
and merchant applications only. On occasion we may feel that certain applications
stand a much better chance with a different acquiring bank. In this instance
we may transfer an application to a different account or even place it
with two at the same time. If this happens we will need to pass your information
over to up to 3 different PSP's (you are under no obligation to accept
the new offer and can cancel you application at any time without any costs
Company (never financial) information collected through the merchant
account process, once live, may be given to selected third parties. This
information is given on a strictly confidential basis and for the sole
purpose of providing merchants with competitive pricing structures.
From time to time we may contact you via email with offers and promotions
that we think may be of interest. Users may request not to receive marketing
emailings at any time by contacting Web-Merchant at email@example.com.
We may use your business name and/or company logo on our corporate website
purely for marketing purposes. We will not disclose any other information
about you or your business. If you do not want us to use your business
name please inform us via email.
Checks made as part of the application
As part of the application process, only done once we have received all
the relevant documentation back, we perform two main checks.
- MATCH Database - The MATCH File is maintained
by MasterCard International and is the way by which MasterCard and Visa
acquiring banks identify merchants, and the principals, which have been
terminated for specific reasons.
- Credit Checks - During our assessment of your
application, we will use the services of credit reference agencies to
confirm your home address and calculate your personal credit score.
Please click to read more information >>
Credit card and financial information storage
The Web Merchant payment system uses a combination of both established
and innovative techniques to ensure the security and integrity of all
sensitive data. Furthermore, public web servers are certified by Thawte,
a public Certificate Authority, ensuring that both the shopper and retailer
can have confidence that nobody can impersonate our banking partners to
obtain confidential information.
Data storage on our systems, and the communication between us, our partners
and the worldwide banking networks, is regularly audited by the banking
authorities to ensure a secure transaction environment. We also ensure
that we stay up-to-date with the latest versions of any third-party code
we use, and continually review our own proprietary code.
Any application form is also encrypted to the maximum strength supported
by the merchants browser using 128 Bit SSL.
Once an application is either rejected, been inactive for more than 6
months or we have been asked to cancel it, we destroy or delete any and
We collect "non-personal" information from you, such as your
browser type, the URL of the previous web site you visited, your ISP,
operating system, and your IP address. "Non-personal" information
cannot be easily used to personally identify you. We may use your IP address
to help diagnose problems with our server and to administer our website.
Your IP address also may be used to recognise customer traffic patterns
and site usage. This information aids us in merchandising and in developing
the design and layout of the site.
If at anytime we were to use them, under regulation 6 of the Data Protection
Act 1998, Web-Merchant would be exempt from having to obtain consent as
they would be needed for the following reasons:
for the sole purpose of carrying out or facilitating
the transmission of a communication over an electronic communications
where such storage or access is strictly necessary
to provide an information society service requested by the subscriber
All our online applications use session ID's. A session ID is a unique
identifier in the form of a hash generated function that is sent from
a secure server to a client to identify the current interaction session.
The reason session ID are used is that the client only has to handle the
identifier (a small piece of data which is otherwise meaningless and thus
presents no security risk) - all session data is stored on a secure server
linked to that identifier.
As a customer of Web-Merchant Services you will be automatically included
in all email marketing which we think you will be interested in.
We do not sell your details to any third parties EVER! All emails you
receive will be from Web-Merchant Services, about Web-Merchant products
or services. If at any time you wish to opt-out of receiving emails from
us simply click the 'unsubscribe' link which can be found at the bottom
of all emails. You will then be removed from all further marketing emails
(excludes advanced warning emails regarding your merchant account). Alternatively
please email us at firstname.lastname@example.org
informing us that you no longer wish to be included.
If a complaint is received regarding unsolicited emails, an immediate
investigation is undertaken. You will then be removed from our direct
marketing database and will not receive any further marketing emails (excludes
advanced warning emails regarding your merchant account).