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Privacy Policy and Legal Information
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Web-Merchant Services Limited (as a leading Royal Bank
of Scotland, Bank of Israel (CAL), Barclay Card, Bank
of Hong Kong, CardOne Plus, B+S Card Services (Germany),
and most recently Postbank, partner) is fully committed
to respecting the privacy of our customers. Your privacy
and trust is important to our success as a business.
How we collect, store and use the information we gather
about our customers and prospects will be continually
assessed against new technologies, business practices,
and our customers' changing needs.
- Products
& Services
- Liability
- Copyright
Notice
- Trademark
Notice
- External
Links
- Copyright
/ Trademark Compliance
- Types of
information we collect
- Uses of the
information collected
- Credit
card and financial information storage
- IP address
- Cookies
- Complaints
& Disputes
- Disclaimer
- Rejection
of an application or other type of business
Products and services
Web Merchant Services products and services may be
changed or updated without prior notice.
No liability
In no event will Web Merchant Services Ltd, under any
circumstance, be held liable for any damages whatsoever,
including without limitation, damages for loss of profit,
business interruption, loss of information or data,
arising out of the use of or inability to use this Web
site and the information it contains.
Copyright Notice
All content included on this site, such as, but not
limited to, images, text, graphics, logos, and button
icons, is the property of Web Merchant Services Ltd
and is protected by United Kingdom and international
copyright laws. The arrangement and compilation of all
content on this site are the exclusive property of Web
Merchant Services Ltd and are protected by U.K. and
international copyright laws. The copying of any Web
Merchant Services Ltd artwork is strictly prohibited
and is a criminal offence under U.K. and international
copyright laws. Use of images from this website is strictly
prohibited. You may not download (except temporary web-browser
cache copies), print or otherwise copy.
All software used on this site is the property of Web
Merchant Services Ltd, or its corporate affiliates and
is protected by United Kingdom and international copyright
laws.
Trademark Notice
Certain marks used on our site are registered trademarks
or service marks of Web Merchant Services Ltd or its
corporate affiliates, in the United Kingdom and other
countries. Certain Web Merchant Services Ltd graphics,
logos, page headers, button icons, scripts, and service
names are trademarks, service marks, or trade dress
of Web Merchant Services Ltd or its corporate affiliates.
Web Merchant Services Ltd's trademarks and trade dress
may not be used for any commercial or other purposes
by any party other than Web Merchant Services Ltd or
its corporate affiliates without the prior written consent
of Web Merchant Services Ltd.
External Links
Web-Merchant is not responsible for the content or
the privacy policies of Web sites to which it may provide
links, or the Web sites of its advertisers. For more
information on links please click
here
Copyright / Trademark Compliance
Web Merchant Services Ltd honors the intellectual property
rights of others. Except in limited instances under
authorised agreements, Web Merchant Services Ltd reproduces
and/or manufactures all products that it offers on its
site, and does not purchase products from various suppliers
that claim to have sufficient rights to sell their products
to Web Merchant Services Ltd for display on our site
and sale to our customers.
Types of information we collect
There are two types of information gathered on our
web sites;
Quantitative data, which is gathered through general
Web logs, contains only aggregate information on what
pages visitors access.
Individual data is collected via Web forms, including
our Feedback Form, Application Forms and other similar
forms.
Uses of the information collected
Personal information submitted via our Web based request
forms is collected for the purpose of fulfilling information
requests only.
From time to time we may contact you via email with
offers and promotions that we think may be of interest.
Users may request not to receive marketing emailings
at any time by contacting Web-Merchant at support@web-merchant.co.uk.
We do not disclose your information to anyone outside
Web Merchant except:
- when setting up a merchant
facility
- where we have your permission;
or
- where we are required or permitted
to do so by law; or
- to other companies who provide
a service to us or/for you
- where we may transfer rights
and obligations under this agreement
We may use your business name and/or company logo on
our corporate website purely for marketing purposes.
We will not disclose any other information about you
or your business. If you do not want us to use your
business name please inform us via email.
Company information collected through the merchant
account process, once live, may be given to selected
third parties. This information is given on a strictly
confidential basis and for the purpose of providing
merchants with competitive price structures.
Credit card and financial information storage
The Web Merchant payment system uses a combination
of both established and innovative techniques to ensure
the security and integrity of all sensitive data. Furthermore,
public web servers are certified by Thawte, a public
Certificate Authority, ensuring that both the shopper
and retailer can have confidence that nobody can impersonate
our banking partners to obtain confidential information.
Data storage on our systems, and the communication
between us, our partners and the worldwide banking networks,
is regularly audited by the banking authorities to ensure
a secure transaction environment. We also ensure that
we stay up-to-date with the latest versions of any third-party
code we use, and continually review our own proprietary
code.
Any application form is also encrypted to the maximum
strength supported by the merchants browser using 128
Bit SSL.
Once an application is either rejected, been inactive
for more than 6 months or we have been asked to cancel
it, we destroy or delete any and all information.
IP address
We collect "non-personal" information from
you, such as your browser type, the URL of the previous
web site you visited, your ISP, operating system, and
your IP address. "Non-personal" information
cannot be easily used to personally identify you. We
may use your IP address to help diagnose problems with
our server and to administer our website. Your IP address
also may be used to recognise customer traffic patterns
and site usage. This information aids us in merchandising
and in developing the design and layout of the site.
Cookies
Web-Merchant occasionally uses cookies only for customers
who have specifically signed up for our services. The
cookies are used solely for the purpose of identifying
that customer and to provide secure access to their
service-specific data.
Complaints & Disputes
In the event of a dispute between the parties concerning
an agreement each of the parties shall in the first
instance, bring the dispute at the earliest opportunity
to the attention of a Director or similar officer.
Disclaimer
Please note that due to an applicants status and/or
business model and following a full risk assessment
of an application, we are unfortunately sometimes required
to increase two specific elements: the settlement period
and the rolling reserve, in order to increase the merchant's
chance of obtaining a merchant facility with one of
our sponsor banks.
Indeed a longer settlement period and a larger rolling
reserve are more likely to reassure our processing bank
that we have taken sufficient steps to mitigate the
risk exposure on an account.
As you can imagine we are unable to tell who will have
their settlement period and rolling reserve increased
until an application has been put in and is being processed.
Please be reassured that you are under no obligation
to continue with the application if the new terms offered
no longer meet your requirements. If this is the case
than simply reply to the relevant email and your application
will be terminated.
Rejection of an application or other type
of business
Web Merchant Services has the right to refuse the business
of any potential or current customers for moral, ethical
or any other reason(s). Even if the information they
have supplied is true and complete. We retain this right
if we feel that the customer and/or the information
they have supplied is not what it appears. All rejections
are sent via email once an assessment has been completed.
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