Refunding a suspected fraudulent transaction
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You can refund a transaction you suspect to be fraudulent, however, once you have received an RFI (Request for Information) or a Chargeback, it is too late to refund the transaction. If you do so you risk losing the money twice. It is important, therefore, to action refunds promptly whenever you decide not to proceed with a transaction.

For information about how to refund a transaction refer to your CMS (Customer Management System) User guide which is available once you apply

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