Relevant
ID and documents
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When you wish to apply for an Internet Merchant Account,
we kindly ask you to use the following checklist to
ensure that you have included all required documentation.
We find that when an application takes longer
than anticipated, 9 out of 10 times this was down to
the fact that the merchant did not provide everything
asked of them or that their website did not comply as
requested.
Once the merchant account documentation has been received
and approved, you will receive an email with the integration
information and test configuration account. You will
then receive the financial agreement to sign and return.
Due to money laundering regulations 1993 we are required
to see different Proof of Identity and address.
- Scan copy of valid ID of company's
owners/director. Preferably Passport, driving license
or National ID
- Original utility bill, or
bank statement, to confirm your home address. This
must be a service provided to your home
- Voided cheque (or a copy of
a recent Bank Statement or original letter confirming
business bank account details)
- If applicable: Certificate
of Incorporation (and related documents)
- A copy of the Terms &
Conditions as listed on website
- If applicable: 6 months previous
processing
- If applicable: Copy of Business/Operating
License(s)
Selling online through a website...
Furthermore, please make sure the following points
on the website are met:
- Clear posting of the company's
legal name on the website
- Clear posting of the Customer
Service telephone number or email address
- Clear posting of the Refund
and Return Policy
- Clear posting of delivery
methods and timing
- Listing of products with pricing
stated in the settlement currency
- Website order page needs to
be secure/SSL unless integrating with checkout payment
system
- Domain name should be registered
in the company's name
- If the Internet site is still
under development, we require a username and password
which enables us access
Once all forms and supporting documents have been received,
your application will be assessed, you will then be
contacted with a decision. You will also be contacted
if any questions arise regarding your application.
MOTO (virtual terminal / VPOS only) sales...
If you require only a Virtual Terminal then we can
still help. However when it comes to the high-risk account
you will need to complete an extra MOTO document that
will be sent to you once you apply. The reason for this
is that these types of transactions are more open to
fraud by the merchant. Therefore we need to be satisfied
that you have fulfilled certain criteria. i.e. In which
way do you advise your customer explicitly of the total
order sum at the end of the order form? In which way
do you inform your customer of the debiting time for
the respective transaction?
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