Customer Support Area > Spam and Junk mail
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If you find yourself receiving spam (unsolicited commercial e-mails), you might want to do the following.

1. Clear your IE cache and etc. in case you have spyware or viruses in there.
2. Get a copy of this excellent freeware: Mailwasher
3. Avoid giving your e-mail address to anyone suspect or publishing on a website, mailing list or Usenet

Using DataGate's anti-spam protection

means that all mail entering your mailbox will be scanned and assessed as being Spam or not according to highly sophisticated heuristic algorithms.

If a mail is judged to be Spam it is placed in a folder called Junk on your mail in your mail account.

You can access this Junk folder in two ways.

1. By logging on to webmail
2. By setting up you mail client to access you mailbox via IMAP access

If you access your mailbox through either of these you should see a folder called Junk under the inbox. This is where suspected spam is sent.

If you cannot see this folder you may need to ajust setting:

If you are accessing via IMAP, then:

1. Follow your mail clients instructions for subscribing to an IMAP folders.
2. Subscribe to the Junk folder.

If you are accessing via WebMail, then:

From within webmail.

1. On the top menu, click on Folders
2. Within this folder you should be able to choose which folders to subscribe to.
3. Subscribe yourself to Junk.