Please click here for an approval timeline - This is the typical approval process timeline

* High-risk and Adult accounts can take longer to set-up due to the nature of the business and the banks that we use to acquire the merchant ID (MID) number. Therefore supplying the relevant information in the correct format from day one will speed up the process tremendously.

When do I pay for the merchant account?

Payment is applicable once the account has been set-up. The set-up fee and monthly charges are taken directly from your merchant account once you have enough to cover the amounts owed. This means that you do not need to pay anything until you have started trading.

With regards to the annual fee associated with the High-Risk Merchant Account, this will be invoiced once the account is live

We are working for you

Please note that we are working for you! Therefore once we know anything about your application we will notify you straight away. There is no benefit whatsoever for us to withhold information that would slow down an application. As we do not start to make a living ourselves until your account is active, it is extremely important for us to get you live and trading as soon as possible. Again, once we know anything you will too!

Potential email problems

With both accounts you will be updated via email. If you have not received your emails please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails. AOL is especially known for deleting or junking email.

Why timescales extend

We find that when an application takes longer than anticipated, 9 out of 10 times this was down to the fact that the merchant did not provide everything asked of them or that their website did not comply as requested.

Simply put - for every day it takes to receive the relevant documents back, that's at least how much of a delay there will be. For example if we provide an estimated timescale of 14 days to process and activate an account, but receive the documents back 10 days after sending them, the complete process will take 24 days.