Take me home


Safe, secure and reliable payment processing since 1997
Testimonials



TMF Accounts

Terminated Merchant Accounts, also known as:

  • Terminated Merchant Facility

  • Terminated Merchant File

  • MATCH file


If the acquiring bank ends the processing contract with the merchant on negative terms (not simply because of a change of policy), it is most likely that the account will be terminated. A TMF merchant account also known as a terminated merchant facility is the worst thing that can happen to your business. If your merchant account comes under a “TMF” it means that your account has been blacklisted and will remain so for a minimum of 5 years. Once an account is blacklisted, it is almost impossible to come back from it and you will be unable to get an account from any other bank.

However as you are reading this page we can guess you already know this...



We believe TMF's are not that straight forward...


Most merchants deserve to be put on the TMF list, but not all. The rules to whether or not you can and will be blacklisted are in a very grey area. In fact we have found that some merchant's have been TMF'd simply because the person they spoke to at the bank disliked them.

... In fact MasterCards own rules and procedures state the following:

" MasterCard does not verify, otherwise confirm, or ask for confirmation of either the basis for or accuracy of any information that is reported to or listed in MATCH. It is possible that information has been wrongfully reported or inaccurately reported. It is also possible that facts and circumstances may be subject to interpretation and dispute."



How can Web-Merchant Services help?


We have a large network of banks throughout Europe (UK banks will not help any TMF merchants) which gives us a good rate of success with helping TMF businesses. However depending on the reason for the TMF depends on whether or not we can help.

Below are MATCH codes which indicate why an acquirer reported a terminated merchant to MATCH.

Any codes highlighted in 'red' means we are unable to help under any circumstances. This would also be the same for any other payment provider or acquirer. However if you have a code highlighted in 'blue' then there is a good chance we may be able to help.

Green = May be able to help
Red = Can not help


01
Account Data Compromise
The Merchant unknowingly or unintentionally facilitated, by any means, the unauthorized disclosure or use of account information.
02
Common Point of Purchase (CPP)
The Merchant knowingly caused or facilitated, by any means, the unauthorized disclosure or use of account information.
03
Laundering
The Merchant was engaged in laundering activity. Laundering means that a Merchant presented to its Acquirer Transaction records that were not valid Transactions for sales of goods or services between that Merchant and a bona fide Cardholder.
04
Excessive Chargebacks
With respect to a Merchant reported by a MasterCard Acquirer, the Merchant's chargebacks in any single month exceeded 1% of its MasterCard sales Transactions in that month, and those chargebacks totaled USD 5,000 or more. With respect to a merchant reported by an American Express acquirer (ICA numbers 102 through 125), the merchant exceeded the chargeback thresholds of American Express, as determined by American Express.
05
Excessive Fraud
The Merchant effected fraudulent Transactions of any type (counterfeit or otherwise) meeting or exceeding the following minimum reporting Standard: the Merchant's fraud-to-sales dollar volume ratio was 8% or greater in a calendar month, and the Merchant effected 10 or more fraudulent Transactions totaling USD 5,000 or more in that calendar month.
07
Fraud Conviction
There was a criminal fraud conviction of a principal owner or partner of the Merchant.
09
Bankruptcy / Liquidation/ Insolvency
The Merchant is unable to discharge its financial obligations.
10
Violation of Standards
With respect to a Merchant reported by a MasterCard Acquirer, the Merchant was in violation of one or more Standards that describe procedures to be employed by the Merchant in Transactions in which Cards are used, including, by way of example and not limitation, the Standards for honoring all Cards, displaying the Marks, charges to Cardholders, minimum/maximum Transaction amount restrictions, and prohibited Transactions set forth in Chapter 5 of the MasterCard Rules manual. With respect to a merchant reported by an American Express acquirer (ICA numbers 102 through 125), the merchant was in violation of one or more American Express bylaws, rules, operating regulations, and policies that set forth procedures to be employed by the merchant in transactions in which American Express cards are used.
11
Merchant Collusion
The Merchant participated in fraudulent collusive activity.
12
PCI Data Security Standard Noncompliance
The Merchant failed to comply with Payment Card Industry (PCI) Data Security Standard requirements.
13
Illegal Transactions
The Merchant was engaged in illegal Transactions.
14
Identity Theft
The Acquirer has determined that the identity of the listed Merchant or its principal owner(s) was unlawfully assumed for the purpose of unlawfully entering into a Merchant Agreement.

 

Please note, that on top of the above codes, we can only help if:

  • You are incorporated in Europe

  • Are not a prohibited business

  • We receive a complete and full explanation of what happened

  • Explanation of how you intend to prevent it from happening again

  • Willing to use 3D Secure for all online transactions

  • Can show good previous processing / trading history

    And finally,

  • You do not owe any money to the previous bank, processor or acquirer


Without these points being met we will not be able to help.


What next?


If you think we may be able to help then please email us initially with a detailed explanation of what happened to cause the TMF and also informing us of the following:

  • Complete and full explanation of what happened

  • Explanation of how you intend to prevent it from happening again

  • Previous processing / trading history and turnover

  • Confirmation that you do not owe any money to the previous bank, processor or acquirer

  • TMF code provided to you (you may need to ask the bank or acquirer for this)

  • Is it online or face to face payments that you need?

Once we receive this information we will then determine if we can help or not. If we feel you might be in with a chance we will then request further information and documents. However please do not send these in the first instance - applications@web-merchant.co.uk


 

You may also like...


Checks made as part of the application

As part of the complete application process, only done once we have received all the relevant documentation back from you, we perform four (4) main security and credit checks - read more >>>

 


Get started today...



USEFUL INFORMATION


Home
Company Profile
Contacting Us
White Papers
Credit History and Checks
Why applications get declined
How It All Works
What is a Merchant Account?
What is a Payment Gateway?

ACCEPTING PAYMENTS


Merchant Account and Gateway
Online Payments
Adult Merchant Account
High Risk Merchant Account
Credit Card Machines
Credit Card Reader
Free Virtual Terminal
New To Online Payments?
High Volume & Corporate Accounts


Secure application process, fast settlement, numerous free features, dedicated account manager and 24/7 support

Web-Merchant Services Limited © 1997 - 2017 - Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering Registration No.12709698. Data Protection Reg No. Z3544745
MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.

Need to get in touch with us? We're simply a click away...


National Crime Agency
Thawte Security
TrustWave
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified

Privacy Policy
 |
Legal Information | Terms and Conditions | Cookies  | Anti-Money Laundering Policy
| html sitemap | xml sitemap | Twitter | LinkedIn