Understanding the Documents
..........................................................................................................................................................................................................................

When you apply online you will receive an email normally within 1 - 2 business days informing you if you have passed the initial stage or not. If so, you will receive an email with a list of supporting documents to return. Once all forms and supporting documents have been received, your application will be assessed, then you will be contacted with a decision. You will also be contacted if any questions regarding your application arise

For help in understanding the application documents for any of the accounts, please choose from one of the following:

For the Merchant Account + Gateway Solution 1 - Please click here

For the Merchant Account + Gateway Solution 2 - Please click here

For the High-Risk Merchant Account + Gateway - Please click here

As well as the above documents you will also need to supply the following. Please remember that all this information will be sent via email to you once you apply, therefore there is no need to remember all this now.

Please send us the following documents digitally scanned via e-mail:

1. Scan copy of valid Passport or National ID
2. Voided cheque (or a copy of a recent Bank Statement)
3. Certificate of Incorporation (and related documents)
4. A copy of the Terms & Conditions as listed on website
5. An original and recent utility bill
6. If applicable: Copy of Business/Operating License(s)

Selling online through a website...

Furthermore, please make sure the following points on the website are met:

1. Clear posting of the company's legal name on the website
2. Clear posting of the Customer Service telephone number or email address
3. Clear posting of the Refund and Return Policy
4. Clear posting of delivery methods and timing
5. Listing of products with pricing stated in the settlement currency
6. Domain name should be registered in the company's name
7. If the Internet site is still under development, then we require access to the BETA site