the Solution Three documents|
Important: Due to security,
money laundering and privacy issues you must supply a
land address and phone number when completing the documents.
You may however, use a PO Box and a free phone or local
charge number such 0845, 0800 and 0870 number etc. on
2. Retailer Application
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Once you have applied online
and you receive the documents, please return the application
forms duly completed in the name of the business
to which the merchant account will be issued, and signed
For a sole trader, the
owner of the business must sign.
For a partnership, all
partners must sign.
For a limited company,
a company director must sign.
Please return the following documents for every person
who has signed the application:
A photocopy of
your passport or driving license photocard,
to confirm your identity.
An original utility
bill, to confirm your current home address.
This bill must be recent, and for a service provided
directly to your home. Acceptable examples are
gas, electricity, landline telephone bills or
bank statements. Unacceptable examples are mobile
telephone bills, vehicle registrations etc.
Please return the following documents for the business
to which the merchant account will be issued:
A voided cheque,
to confirm the bank account details of the business.
The cheque must show the name of the business.
A used cheque is not acceptable.
What happens next?
Once all forms and supporting documents have been received,
your application will be assessed, you will then be
contacted with a decision. You will also be contacted
if any questions arise regarding your application.
The application instruction document informs
you of what you need to do to complete the supported
This document tells us about you, your business and
the goods and services you supply. PO BOX addresses,
non-geographic main telephone numbers (such as, 0870,
0871 and 0845) and free email addresses (such as, hotmail,
yahoo and gmail) will not be
This first section is for the normal company
details such as registered address, VAT number
(if applicable), date of incorporation etc.
Here we need to know more about your business
and any previous credit issues
Directors and Owners
The first piece of the resolution has 4 places
for signers and needs to be completed by at least
one of the owners
Card Turnover and Banking Information
In this section we need to know about your estimated
(or established) card turnover and the currencies
you wish to take. It is also where you will need
to provide your bank account details so we know
where to pay you.
Nature of Business
Please provide a detailed description of exactly
what your customers receive for their card payment?
If the product or service you provide is fulfilled
more than 1 month after payment is made please
Delivery Information and Refunds
Please indicate as a %, the average time from
when payment is taken to delivery of goods or
service. Also If goods are returned, within how
many days do you submit the refund?
Are you PCI Compliant? When do you expect the
process to be completed? Do you intend to redirect
your customers to a PCI compliant hosted payment
Please confirm what method of technical integration
you intend to use. For example, which shopping
cart solution are you using?
If you are using a website to sell online you
must comply with certain website requirements.
These are mandatory and must be complied with
before an application can be fully approved. If
you have not developed a live website then a test
(BETA) site will be adequate.
For more information on this please