Understanding the Optimal Account documents

Important: Due to security, money laundering and privacy issues you must supply a land address and phone number when completing the documents. You may however, use a PO Box and a free phone or local charge number such 0845, 0800 and 0870 number etc. on your website

1. Application Instructions
2. Retailer Application (4 sections)
3. Corporate Resolution
4. Direct debit Mandate

Once you have applied online and you receive the documents, please return the application forms duly completed in the name of the business to which the merchant account will be issued, and signed as follows:

	For a sole trader, the owner of the business must sign.
	For a partnership, all partners must sign.
	For a limited company, a company director must sign.

Please return the following documents for every person who has signed the application:

	A photocopy of your passport or driving license photocard, to confirm your identity.
	An original utility bill, to confirm your current home address. This bill must be recent, and for a service provided directly to your home. Acceptable examples are gas, electricity, or landline telephone bills. Unacceptable examples are mobile telephone bills, vehicle registrations, or bank statements.

Please return the following documents for the business to which the merchant account will be issued:

A voided cheque, to confirm the bank account details of the business. The cheque must show the name of the business. A used cheque is not acceptable.

What happens next?

Once all forms and supporting documents have been received, your application will be assessed, you will then be contacted with a decision. You will also be contacted if any questions arise regarding your application.

Application Instruction
The application instruction document informs you of what you need to do to complete the supported documents

Retailer Application (Section 1)
This document tells us about you, your business and the goods and services you supply. PO BOX addresses, non-geographic main telephone numbers (such as, 0870, 0871 and 0845) and free email addresses (such as, hotmail, yahoo and gmail) will not be accepted.

Retailer Application (Section 1 cont...)

Retailer Application (Section 2 & 3)

This section on the application need to be signed by either the sole trader, 2 partners for a partnership, 2 Directors or 1 Director and 1 Secretary for a Limited company/trust/plc etc

Declaration

Retailer Application (Section 4)

The declaration needs to be signed by either 1 sole trader, 2 partners or any Director from Principals/Directors Details ( Section 3 )

Corporate Resolution (Section 4)

The corporate resolution piece needs to be signed by Limited companies or partnerships with more than 2 partners or any other entity that isn’t an individual e.g. trust, club …

The first piece of the resolution has 3 places for signers – this needs to be completed with at least one of the owners (it does not have to be the same person who signed the declaration). The second piece of the resolution has 1 place for signers this must be completed with one owner of the business also.

Direct Debit Mandate
The direct debit is used for taking the monthly payments from your designated bank account