Please view the information below on the Premier Account

For all the costs involved with this account, including set-up charges, transaction rates, monthly fees etc. please click here.

Set-Up	£235
Monthly Fee	£18
Credit Cards	4.40%
Debit Cards	4.40%
Settlement	14 Days
Virtual Terminal	FREE
Rolling Reserve

Please note that unless you are processing transactions of £5,000 or more, our terms, prices and rates are non negotiable. Therefore please do not ask us to make an exception as we cannot do so.

Account Information Reporter

All your member account information can be accessed via the 'Reporter.' This software application provides detailed transaction information and allows you to refund transactions if necessary.

The reporter includes many useful and time-saving features. Some of the tasks you can do with the back office include:

• Generating activity reports
• Searching for information by account number, card number, etc.
• Viewing your account balance and details with the Account Statement tool

A comprehensive user guide is available after you apply

Technical

We understand that our merchants vary with respect to their needs and requirements. Whether or not you have a Web site, our processing options give you the flexibility to select from one or all of our interfaces.

There are various ways to start processing credit and debit card payments.

For much more information on integration issues please click here

 VPOS System

The Premier Account VPOS for credit card processing eliminates the difficulty and additional hardware expenses normally related to manual credit and debit card processing. The VPOS is a Windows-based software application that provides all the necessary features required for processing credit and debit card transactions quickly and easily in situations where cards are not present. VPOS is a straightforward, powerful and effective tool that helps companies boost sales.

You can implement the following transactions:

• Settlement – complete a sale that was previously authorised
  
• Cancel Settlement – void a settlement before it is completed
  
• Credit – refund a sale that was previously settled
  
• Cancel Credit – void a credit before it is completed
• Purchase – authorises and settles an amount on a card
  
• Authorisation – authorises an amount on a card

Transactions are protected by three security options – AVS (address verification system), a negative database check, and CVD (card verification data).

Premier Account Technology

• Over 100,000,000 transactions processed since 1996
  
• Average transaction time < 3 seconds
• Infrastructure based on Java, BEA WebLogic, Oracle, and Sun Solaris
• In-house data centre with automated monitoring
• Automated chargeback management system

Application timescales & process

When you apply online you will receive an email normally within 2 - 3 business days informing you if you have passed the initial stage or not. If so, you will receive an email with a list of supporting documents to scan and return. Once all forms and supporting documents have been received, your application will be assessed, then you will be contacted with a decision. You will also be contacted if any questions regarding your application arise.

Once the merchant account documentation has been received and approved, you will receive an email with the integration information and test configuration account. You will then receive the financial agreement to sign and return.

The account can be up and running in less than 5 days. If there are problems with the paperwork submitted, such as incomplete data or inconsistencies, those issues will delay account approval. During busy periods the application process may take 10 - 14 days (from the time of receiving your documents).

Potential email problems

With both accounts you will be updated via email. If you have not received your emails please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails. AOL is especially well known for deleting or junking email.

Product Descriptions

When filling in the application please make sure that you are as precise as possible with your product descriptions. Some customers have unfortunately been refused an account because they have failed to give an accurate description. For example - someone who is selling herbal products, may simply put 'Health care supplements'. However this can easily be misconstrued to mean pharmaceutical tablets, pills etc. However, if a description of '100% herbal products such as vitamins and protein supplements' had been entered then it would have passed the initial stage

This also works in reverse. For example if you are renting out accommodation that you own and have control of (no third party). However you fail to mention that you will also be supplying flights etc. and do not have the necessary bonding, then your application will be rejected

Turnover Estimates

On the application you will be asked to give an estimated monthly online turnover. These will most likely be guesstimates as 90% of applicants have not yet started to trade online. Because of this please do not exaggerate these estimates as they can hinder your application and final merchant account (if offered). Certain applicants think by exaggerating the amounts we will be more keen to help them. However this is not the case whatsoever. Not only will we help any company big or small, the fact that you have put very large monthly turnovers may mean you are actually deemed a higher risk. Therefore receiving different terms to those advertised (see disclaimer below) or not receiving an account at all