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Using
your website
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Chargebacks
Prevention of chargebacks
You can strengthen the relationship you have with
your shoppers by using your web site not only to as
a marketing tool, but as a risk management tool to
avoid shoppers disputing transactions.
To minimise
the risk of disputed transactions your web site should
display the following information:
- A
complete description of the goods and services
offered and details of any guarantee, membership
or subscription
- Details of your returns/
refund policy - this policy should be consistent
with your company's objectives
- Details of your privacy
policy - to dispel shopper's concerns about providing
personal data,
- Details of any "Seal
of Approval" by a privacy organisation
- Customer service contact,
including email address, phone number and address
- Transaction currencies
in which you can deal
- Export restrictions (if
known)
- Delivery policy and prices
- Country of domicile
- Import duty implications
(where known) and clarity on whether import duty
is included in the price quoted
On top these, if you are using a website to sell
online you must comply with certain website
requirements. Learn
more...
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