Who are Web Merchant Services?

We are a UK company with administrative headquarters in Kingston upon Hull and processing offices in Cambridge and Amsterdam. This means Web Merchant Services are ideally located to process online payments and MOTO (mail order, telephone order) payments for many different industry sectors throughout Europe and the World!

Only company in the UK that could provide online merchant services

For a number of years we were the only company in the UK that could provide online merchant services. Even the high-street banks were cynical of online payments until the late 90's, early 2000's. Because of this we had to go outside the UK, and formed a relationship with a major French bank (Bank Pariba).

In 1999 we teamed up with NatWest allowing us to cut through the red tape even more. Now in 2010 we have forged several relationships with different banks. These include Royal Bank of Scotland, Elevon, Bank of Israel (CAL), BarclayCard, B+S Card Services (Germany), Postbank, Valitor (formerly VISA Iceland) and FBME. Most recently JCC (Cyprus), who approached us in early 2010, have come on board.

Could I go straight to that bank and get the same deal that you offer?

No. We have spent many months negotiating with the banks we use to get you the best possible deal. Due to specific terms and conditions they cannot offer the same prices etc.

Price isn't always the biggest contributing factor

How many times have you spoken to the same person twice when contacting a bank call centre?

We do not operate out of a call centre or use an automated phone system. This means you speak to a real person from the moment we answer the phone. You are also allocated your own dedicated account manager which means that you always speak to the same person. We find this feature one of the biggest benefits to our customers, and the one they appreciate the most. You will also be provided with the account managers own work email address which goes direct to them. None of this info@ where it could get lost into the company ether!

What would happen to my account if Web Merchant Services decided to close?

As we are not a bank, we must use banks to produce a merchant ID number for our customers. This means that your agreement is with them. Therefore if we were to close, your account would not be effected and you would still be able to operate without a single problem or delay.

How secure is Web-Merchant?

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the phone... read more >>>

Our Success

Web Merchant’s success is built on core values of creativity, development and commitment. By keeping our customers’ desires at the heart of everything we do, we strive to deliver value for money, flexible solutions and excellent customer service.

When people come to us for their eBusiness needs we treat them, not as a number, but as an individual. We appreciate that each customer has their own level of understanding when it comes to what they are wishing to achieve, and what everything means. As one customer recently put it...

"Thank you very much for all your support and help over the years. In view of our ineptitude with all things web-related, you've really smoothed the way for us and we've been very pleased with the results!"

For more kind words about Web Merchant Services please visit our testimonials page.

	Providing merchant services since 1997
	Dedicated account manager provided for all applications
	No admin fees for change off address, change of bank details etc.
	Provide FREE Virtual Terminals and VPOS systems with all accounts
	Very first to develop the Virtual Terminal (now used by RBS)
	Only merchant service provider in the UK until 2000
	Forged solid relationships with more than 8 different banks
	Helping thousands of customers locally, nationally and internationally

	No Application Fee Unlike many companies, we do not charge an application fee. This means it costs nothing, apart from a little of your time, to apply for one of our merchant accounts
	Easy Application Process To sign up for one of our Merchant Accounts you simply apply online. We have designed the application process to be as simple as possible, with 90% of all applications being accepted.
	Virtual Terminal Web Merchant Services provide a web based payment terminal that is a secure, browser-based interface that will enable your business to process credit card transactions
	Anti-Fraud Solutions All accounts come with anti-fraud solutions as standard helping you to avoid fraudsters and tipping you off when a transaction looks suspicious or too good to be true
	Powerful API's We understand that our merchants vary with respect to their needs and requirements. There are numerous ways to integrate your eCommerce website with our Web-Merchant service.
	Repeat Billing The recurring billing tool allows you to create, update, and search for recurring billing records. Once you set up your recurring billing records, we do the rest, processing the recurring transactions for the amount, at the frequency, and over the time period that you specify