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American Express Information


NB: We can not answer ANY American Express account holder information.

Please contact them direct - 0800 33 99 11 or please visit their business website by clicking here

To accept Amex payments you must apply for an American Express Internet Merchant Number direct with them. You then provide us with your new merchant number. We then add Amex to work in conjunction with your current Visa and MasterCard processing. Please note that due to the unique nature of Amex, not all our processing partners allow Amex payments so please check with us first if you wish to accept them. Please also be aware that Amex charge their own percentage transactions. These percentages range from 3% - 4%.

To apply to accept Amex please call American Express on 0800 33 99 11 between the hours of 9am and 5pm, Monday to Friday. Please have the following information available:

  • The name, home address and date of birth of the owner or authorised signatory of your business

  • If more than 4 beneficial owners you will need to supply a board of resolution letter

  • The name of your bank

  • The bank account number where you would like American Express to deposit your funds

  • The bank sort code for this account

  • If you currently accept cards, please provide details, including the name of the payment provider and merchant number


The application takes 7 - 10 business days and costs £200 to assess the application and generate (with a bit of luck) an ID number! You will then receive all relevant documentation via the post.

If you have any further questions please contact American Express as we are unable to answer any questions referring to this.

Above details correct on 26th May 2018


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Web-Merchant Services Limited, Ground Floor Office Suite, Manor Farm, Bainton, East Yorkshire, YO25 9EF, United Kingdom

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