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Solution ONE Back Office Facility

What is the Merchant Administration Interface?

The Solution ONE Merchant Account and Gateway’s intuitive and versatile customer management system makes it easy to use all the functions, from running reports to processing transaction requests. Just navigate the tabs on any of the back office pages to access the function you need.

Merchant Administration Interface

The back office facility includes many useful and time-saving features. Some of the tasks you can do with the back office include:

Business and Merchant Account management
Make and receive bank payments
Financial reporting & reconciliation

Apply for additional business services

Real time transaction reporting
Refund and void transactions
Dispute and chargeback management
Access the virtual terminal and batch upload tool

Accessing the Customer Management System

Once your application has been approved, you will be sent a 'welcome' email containing the secure login details.

1. Login via the Account Login page
2. Enter your unique email address and password and click the Login button

Note: You are only allowed three failed login attempts before your account is locked.

Customer Management System Navigation

The Customer Management System uses dropdown menus to help you navigate through the system. The navigation includes:

Business account management
Merchant account information
Gateway transactions

Virtual Terminal

e-invoicing (allows you to send HTML or PDF invoices)
Profile configuration

Merchant Account Information

You can view your real time Merchant Account balances and settlement batches, using the ‘Merchant Account’ section of the Account Management system. To view a summary of all your businesses Merchant Accounts in each of your settlement currencies, select the ‘Merchant Account Overview’ from the ‘Merchant Account’ Menu.

For each settlement currency you can view the total of the funds in the account and how much is available in the associated Business Account that the Merchant Account remits to.

A complete guide with over 40 pages of information is available once you go live

" Remember once your application has been approved, you will be sent a 'welcome' email containing the management system login details "

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