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Application Status Updates

With all accounts you will be updated via email.

As stated above, if you have not received your emails please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails.

For information regarding your online application status please email us making sure to inform us of the following:

    • Company Name you applied under

    • Contact Name you used on the application form

    • Account you applied for - standard, high risk, eCheck etc.

Please be aware that without these will not be able to help you.

No reply to information requested

We aim to answer your questions within 24 hours, but there are occasions, depending on the nature and complexity of your enquiry, when additional time may be required. However, a small percentage of people contact us saying that they have not heard anything from us and it has been days, sometimes weeks.

This is often because of the following reasons:

Contacting you by phone - Depending on the enquiry we may sometimes need to ring you. Due to the amount of phone spam and cold callers now plaguing businesses, companies, often when enquiring with several PSP's, will either forget who they have contacted or will not notify the persons answering the phone. This means that they will not take our genuine calls.

Contacting you by email
- When we reply to enquiries via email, our genuine emails sometimes get lost in Junk or Spam filters. If you have not received an email please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails. Please also set your Junk or Spam filters to accept emails from the following domain '@web-merchant.co.uk' - this also applies to application documents sent out via email. Both from us and our partners.

You are clearly shown as prohibited
- Some companies that are clearly shown as being prohibited (business model as well as country of icnorporation) contact us to ask if we can help. Due to the amount of enquiries we receive from companies we can help, we are simply unable to answer enquiries from companies that we clearly show we can not.



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Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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