No reply to information requested
We aim to answer your questions within 24 hours, but there are occasions,
depending on the nature and complexity of your enquiry, when additional
time may be required. However, a small percentage of people contact us
saying that they have not heard anything from us and it has been days,
This is often because of the following reasons:
Contacting you by phone
- Depending on the enquiry we may sometimes need to ring you.
Due to the amount of phone spam and cold callers now plaguing businesses,
companies, often when enquiring with several PSP's, will either forget
who they have contacted or will not notify the persons answering the
phone. This means that they will not take our genuine calls.
Contacting you by email -
When we reply to enquiries via email, our genuine emails sometimes get
lost in Junk or Spam filters. If you have not received an email please
check all spam filters and junk mail folders before contacting us as
this can often be the reason for missing emails. Please also set your
Junk or Spam filters to accept emails from the following domain '@web-merchant.co.uk'
- this also applies to application documents sent out via email. Both
from us and our partners.
You are clearly shown as prohibited - Some companies
that are clearly shown as being prohibited (business model as well as
country of icnorporation) contact us to ask if we can help. Due to the
amount of enquiries we receive from companies we can help, we are simply
unable to answer enquiries from companies that we clearly show we can
With all accounts you will be updated via email.
As stated above, if you have not received your emails please
check all spam filters and junk mail folders before contacting us
as this can often be the reason for missing emails.
For information regarding your online application status please
email us making sure to inform us of the
- Company Name you applied
- Contact Name you
used on the application form
- Account you applied
for - standard, high risk, eCheck etc.
Please be aware that without these will not be able to