No reply to information requested
We aim to answer your questions as quickly as possible. However there
are occasions, depending on the nature and complexity of your enquiry,
when additional time may be required.
When one of our information request forms in completed we reply to it
within 24 hours (Monday - Friday). However a small percentage of people
contact us saying that they have not heard anything from us and it has
been days, sometimes weeks.
This is often because of the following reasons:
1. Contacting you by phone - Depending on the enquiry
we may sometimes need to ring you. Due to the amount of phone spam and
cold callers now plaguing businesses, companies, often when enquiring
with several PSP's, will either forget who they have contacted or will
not notify the persons answering the phone. This means that they will
not take our genuine calls.
2. Contacting you by email - When we reply to enquiries
via email, our genuine emails sometimes get lost in Junk or Spam filters.
If you have not received your emails please check all spam filters and
junk mail folders before contacting us as this can often be the reason
for missing emails. Please set your Junk or Spam filters to accept emails
from the following domain '@web-merchant.co.uk'
3. You are clearly shown as prohibited - Some companies
that are clearly shown as being prohibited contact us to ask if we can
help. Due to the amount of enquiries we receive for companies we can
help, we are simply unable to answer enquiries from companies we can
With all accounts you will be updated via email.
As stated above, if you have not received your emails please check all
spam filters and junk mail folders before contacting us as this can often
be the reason for missing emails.
For information regarding your online application status please
email us making sure to inform us of the
- Company Name you applied
- Contact Name you
used on the application form
- Account you applied
for - standard, high risk, eCheck etc.
Please be aware that without these will not be able to help you.