It's
always good to hear from our customers. However, before contacting
us have you checked to see if we can indeed help your business industry?
We will often get emails
and phone calls from customers simply asking if we can help. By
using the list below, not only will we let you know now, we will
take you to the costs and fees. Please note that we check and update
this list every day.
Looking for merchant support for your LIVE account? As well as providing
24/7 support and a merchant area once your account is live, we also
provide direct phone numbers so that you can get support day or
night to help keep your business running. If you currently require
support please use the contact information provided as part
of your approval and integration.
SEND US AN ENQUIRY
We aim to answer all
enquiries as quickly as possible (normally within a couple of hours).
However, there are occasions, depending on the nature and complexity,
when additional time may be required to gather all of the necessary
information.
Please note that email enquiries are answered between 8am - 5pm
Monday to Friday (GMT and excluding UK
public holidays)
OPENING
HOURS We
are here ready
to help Monday to Friday.
We answer emails from 8am until 5pm (often after these hours)
and answer phone calls from 10am until 4pm.
Please note that we are closed on Saturday and Sunday (weekends)
and also UK
public holidays.
DROP
US AN EMAIL
Please make sure to inform
us what you will be taking payments for and your country of
incorporation.
Because we
understand that every
merchant is different
(and costs cannot be determined until we learn more), we can
only provide costs once we
receive an online application.
We can not provide pricing over the phone
0845 475 3540 Calls are answered
between 10am and 4pm
CORPORATE ADDRESS
Web-Merchant Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom
ABUSE OF OUR SYSTEMS
If you are aware of abuse
of our systems please contact us straight away:
Please wait until
your application is at least 3 days old before checking your
status.
You will always be updated via email. Therefore
if you have not received anything please check all junk folders
as this can often be the reason for missing emails - Learn
more
