It's
always good to hear from our customers. However, before contacting
us have you checked to see if we can indeed help your business industry?
We will often get emails
and phone calls from customers simply asking if we can help. By
using the list below, not only will we let you know now, we will
take you to the costs and fees. Please note that we check and update
this list every day.
Looking for merchant support for your LIVE account? As well as providing
24/7 support and a merchant area once your account is live, we also
provide direct phone numbers so that you can get support day or
night to help keep your business running. If you currently require
support please use the contact information provided as part
of your approval and integration.
SEND US AN ENQUIRY
We aim to answer all
enquiries as quickly as possible (normally within a couple of hours).
However, there are occasions, depending on the nature and complexity,
when additional time may be required to gather all of the necessary
information.
Please note that email enquiries are answered between 8am - 6pm
Monday to Friday (GMT and excluding UK
public holidays)
OFFICE
OPEN HOURS We
answer emails from 8am until 6pm and answer phone calls from
10am until 4pm Monday to Friday.
However, we are closed on Saturday and Sunday and also UK
public holiday
Please note that support for LIVE mechant accounts
is available 24 hours a day, 365 days a year. We also provide
an online merchant area allowing you to fully manage your account
and request technical support day or night
DROP
US AN EMAIL
Please make sure to inform us what exactly you
are / will be taking payments for and your country of incorporation.
Unfortunately without this information we may not be able to
reply.
Because we understand that every merchant is
different, costs cannot be determined until we learn more. Therefore
we can only provide costs once we receive an online application
and can not provide pricing over the phone
0845 475 3540
Calls are answered between 10am and 4pm
Please wait until
your application is at least 3 days old before checking your
status.
You will always be updated via email. Therefore
if you have not received anything please check all junk folders
as this can often be the reason for missing emails - Learn
more
Get
started today ...
Simply
choose and click on your business from the drop down menu and
we will redirect you to the account we can provide
Fully compliant with the Payment Card Industry
Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering
No.12709698. GDPR Registration No. Z3544745
MasterCard ® is a registered trademark of MasterCard International
Inc. Visa ® is a registered trademark of Visa International
Service Association.
