It's
always good to hear from our customers. However, before contacting
us have you checked to see if we can indeed help your business industry?
We will often get emails
and phone calls from customers simply asking if we can help. By
using the list below, not only will we let you know now, we will
take you to the costs and fees. Please note that we check and update
this list every day.
Looking for merchant support for your LIVE account? As well as providing
24/7 support and a merchant area once your account is live, we also
provide direct phone numbers so that you can get support day or
night to help keep your business running. If you currently require
support please use the contact information provided as part
of your approval and integration.
SEND US AN ENQUIRY
We aim to answer all
enquiries as quickly as possible (normally within a couple of hours).
However, there are occasions, depending on the nature and complexity,
when additional time may be required to gather all of the necessary
information.
Please note that email enquiries are answered between 8am - 6pm
Monday to Friday (GMT and excluding UK
public holidays)
OFFICE
OPEN HOURS We
answer emails from 8am until 6pm and answer phone calls from
10am until 4pm Monday to Friday.
However, we are closed on Saturday and Sunday and also UK
public holiday
Please note that support for LIVE mechant accounts
is available 24 hours a day, 365 days a year. We also provide
an online merchant area allowing you to fully manage your account
and request technical support day or night
DROP
US AN EMAIL
Please make sure to inform us what exactly you
are / will be taking payments for and your country of incorporation.
Unfortunately without this information we may not be able to
reply.
Because we understand that every merchant is
different, costs cannot be determined until we learn more. Therefore
we can only provide costs once we receive an online application
and can not provide pricing over the phone.
0845 475 3540
Calls are answered between 10am and 4pm
We only offer payment
processing via accredited acquiring partners, so are unable
to process actual card payments for or on behalf of any merchant
or business.
If you are a card holder and do not recognise a transaction
on your bank or card statement you can resolve the issue by
contacting the company mentioned on your statement.
If you do not recognise them you can do a simple Google search.
If you are still unable contact them or resolve the issue
please contact your card company or bank direct.
Get
started today ...
Simply
choose and click on your business from the drop down menu and
we will redirect you to the account we can provide
Fully compliant with the Payment Card Industry
Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering
No.12709698. GDPR Registration No. Z3544745
MasterCard ® is a registered trademark of MasterCard International
Inc. Visa ® is a registered trademark of Visa International
Service Association.
