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Looking to get in touch?

It's always good to hear from our customers. However, before contacting us have you checked to see if we can indeed help your business?

We often get emails or phone calls from customers simply asking if we can help. By using the list below, not only will we let you know now, we will take you to the costs and fees. Please note that we check and update this list every day.

Simply looking for all our costs and fees?
Because we understand that every merchant is different, costs cannot be determined until we learn more. Therefore we provide costs once we receive an online application and can not provide pricing via email enquiry. Alternatively please view our accounts here


We aim to answer all enquiries as quickly as possible (always within 24 hours). However, there are occasions, depending on the nature and complexity, when additional time may be required to gather all of the necessary information.

Please make sure to inform us what you will be taking payments for and your country of incorporation.


Please note that email enquiries are answered between 7am - 6pm Monday to Friday (GMT and excluding UK public holidays)



We answer email enquiries and process applications from 7am until 6pm Monday to Friday.

We are closed on weekends and also UK public holidays


Support for LIVE mechant accounts (ones already processing with us) is available 24 hours a day, 365 days a year. We provide full contact details (including direct telephone numbers) and also provide an online merchant area allowing you to fully manage your account and request urgent technical support day or night.

If you require non-urgent support such as change of details, needing extra accounts, resetting logins etc. this can be requested here

Why do we only offer email and online support?

- We truly believe it won't be possible to provide the same effective assistance over the phone
- For customers who need to contact us queries can often be technical. Doing this over the telephone is often difficult
- Online support keeps records in one place. This ensures nothing gets lost in translation if we need to escalate anything
- We'll always have access to previous emails so you won't have to repeat questions
- We can route complex questions to the appropriate person to ensure you are dealt with quickly

If your request is URGENT you can call direct using the contact details on your 'Go Live' email (received when you were approved).



Web-Merchant Services
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire, YO25 9EF
United Kingdom
Anti-Money Laundering No.12709698
GDPR Registration No. Z3544745
PCI DSS Compliant and NCA Approved


We only offer payment processing via acquiring partners, so are unable to directly process card payments for or on behalf of any merchant or business.

If you are a card holder and do not recognise a transaction on your bank or card statement you can resolve the issue by contacting the company mentioned on your statement. If you do not recognise them you can do a simple Google search. If you are still unable contact them please contact your card company or bank direct


If you are aware of abuse of our systems please contact us straight away: m.support@web-merchant.co.uk

For more information on reporting illegal or abusive content (and/or behavior) please visit our terms and conditions



Get started today ...
Simply choose and click on your business from the drop down menu and we will redirect you to the account we can provide

Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified





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Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering No.12709698. GDPR Registration No. Z3544745
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