It's
always good to hear from our customers. However, before contacting
us have you checked to see if we can indeed help your business?
We often get emails or
phone calls from customers simply asking if we can help. By using
the list below, not only will we let you know now, we will take
you to the costs and fees. Please note that we check and update
this list every day.
We aim to answer all enquiries as quickly as possible (normally
within a couple of hours). However, there are occasions, depending
on the nature and complexity, when additional time may be required
to gather all of the necessary information.
Please make sure to inform us what exactly you are or will be taking
payments for, as well as your country of incorporation. Unfortunately
without this information we will not be able to reply.
Please note that email enquiries are answered between 8am - 6pm
Monday to Friday (GMT and excluding UK
public holidays)
We record all visitor IP's for security reasons.
Anyone abusing our systems will be immediately blocked. For
more information click here
OFFICE
OPEN HOURS We
answer emails from 8am until 6pm and answer phone calls from
10am until 4pm Monday to Friday.
However, we are closed on Saturday and Sunday and also UK
public holiday
Please note that support for LIVE mechant accounts
is available 24 hours a day, 365 days a year. We also provide
an online merchant area allowing you to fully manage your account
and request technical support day or night
CORPORATE
ADDRESS
Web-Merchant Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom
Company Registration: 03919014
Anti-Money Laundering No.12709698
GDPR Registration No. Z3544745
Fully PCI DSS Compliant and NCA Approved
GIVE
US A CALL
Because we understand that every merchant is
different, costs cannot be determined until we learn more. Therefore
we can only provide costs once we receive an online application
and can not provide pricing over the phone.
0845 475 3540 Calls are answered between 10am and
4pm
As well as providing 24/7 support and a merchant
area once your account is live, we also provide direct phone
numbers so that you can get support day or night to help keep
your business running.
If you currently require support please use the contact
information provided as part of your approval and integration.
ABUSE OF OUR SYSTEMS
If you are aware of abuse
of our systems please contact us straight away using the following
contact details:
We only offer payment
processing via accredited acquiring partners, so are unable
to process actual card payments for or on behalf of any merchant
or business.
If you are a card holder and do not recognise a transaction
on your bank or card statement you can resolve the issue by
contacting the company mentioned on your statement.
If you do not recognise them you can do a simple Google search.
If you are still unable contact them or resolve the issue
please contact your card company or bank direct.
Get
started today ...
Simply
choose and click on your business from the drop down menu and
we will redirect you to the account we can provide
Fully compliant with the Payment Card Industry
Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering
No.12709698. GDPR Registration No. Z3544745
MasterCard ® is a registered trademark of MasterCard International
Inc. Visa ® is a registered trademark of Visa International
Service Association.
