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Safe, secure and reliable payment processing since 1997

Please view our Christmas opening times for 2018

Looking to get in touch?

It's always good to hear from our customers. However, before contacting us have you checked to see if we can indeed help your business industry?

We will often get emails and phone calls from customers simply asking if we can help. By using the list below, not only will we let you know now, we will take you to the costs and fees. Please note that we check and update this list every day.

Looking for merchant support for your LIVE account? As well as providing 24/7 support and a merchant area once your account is live, we also provide direct phone numbers so that you can get support day or night to help keep your business running. If you currently require support please use the contact information provided as part of your approval and integration.


We aim to answer all enquiries as quickly as possible (normally within a couple of hours). However, there are occasions, depending on the nature and complexity, when additional time may be required to gather all of the necessary information.

Please note that email enquiries are answered between 8am - 6pm Monday to Friday (GMT and excluding UK public holidays)

Contact Name: *

Email Address: *

Country of Incorporation: *

Business Industry or Products Sold: *


How can we help: *

Please explain in detail what you would lke to discuss or what you will be accepting payments for. DO NOT simply put 'we need to accept payments' or 'call me' as this is already assumed and we will not be able to reply.

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We answer emails from 8am until 6pm and answer phone calls from 10am until 4pm Monday to Friday.

However, we are closed on Saturday and Sunday and also
UK public holiday

Please note that support for LIVE mechant accounts is available 24 hours a day, 365 days a year. We also provide an online merchant area allowing you to fully manage your account and request technical support day or night


Please make sure to inform us what exactly you are / will be taking payments for and your country of incorporation. Unfortunately without this information we may not be able to reply.


emails are answered between 8am and 5pm


Because we understand that every merchant is different, costs cannot be determined until we learn more. Therefore we can only provide costs once we receive an online application and can not provide pricing over the phone

0845 475 3540

Calls are answered between 10am and 4pm


Web-Merchant Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom


If you are aware of abuse of our systems please contact us straight away:

0845 475 3540


Please wait until your application is at least 3 days old before checking your status.

You will always be updated via email. Therefore if you have not received anything please check all junk folders as this can often be the reason for missing emails - Learn more



Get started today ...
Simply choose and click on your business from the drop down menu and we will redirect you to the account we can provide

Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified


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How It All Works
What is a Merchant Account?
What is a Payment Gateway?

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Merchant Account and Gateway
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High Volume & Corporate Accounts

Web-Merchant Services Limited © 1997 - 2018 | Company Registration No. 03919014
Web-Merchant Services Limited, Ground Floor Office Suite, Manor Farm, Bainton, East Yorkshire, YO25 9EF, United Kingdom

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering No.12709698. GDPR Registration No. Z3544745
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