Take me home

Safe, secure and reliable payment processing since 1997


Looking to get in touch?

It's always good to hear from our customers. However, before contacting us have you checked to see if we can indeed help your business?

We often get emails or phone calls from customers simply asking if we can help. By using the list below, not only will we let you know now, we will take you to the costs and fees. Please note that we check and update this list every day.

Simply looking for all our costs and fees?
Please view our accounts here


We aim to answer all enquiries as quickly as possible (normally within a couple of hours). However, there are occasions, depending on the nature and complexity, when additional time may be required to gather all of the necessary information.

Please make sure to inform us what exactly you are or will be taking payments for, as well as your country of incorporation. Unfortunately without this information we will not be able to reply.


Please note that email enquiries are answered between 8am - 6pm Monday to Friday
(GMT and excluding UK public holidays)

We record all visitor IP's for security reasons. Anyone abusing our systems will be immediately blocked. For more information click here



We answer emails from 8am until 6pm and answer phone calls from 10am until 4pm Monday to Friday.

However, we are closed on Saturday and Sunday and also
UK public holiday

Please note that support for LIVE mechant accounts is available 24 hours a day, 365 days a year. We also provide an online merchant area allowing you to fully manage your account and request technical support day or night


Web-Merchant Services Limited
Ground Floor Office Suite
Manor Farm, Bainton
East Yorkshire
YO25 9EF
United Kingdom

Company Registration: 03919014
Anti-Money Laundering No.12709698
GDPR Registration No. Z3544745
Fully PCI DSS Compliant and NCA Approved


Because we understand that every merchant is different, costs cannot be determined until we learn more. Therefore we can only provide costs once we receive an online application and can not provide pricing over the phone.

0845 475 3540

Calls are answered between 10am and 4pm


As well as providing 24/7 support and a merchant area once your account is live, we also provide direct phone numbers so that you can get support day or night to help keep your business running.

If you currently require support please use the contact information provided as part of your approval and integration.


If you are aware of abuse of our systems please contact us straight away using the following contact details:

0845 475 3540


We only offer payment processing via accredited acquiring partners, so are unable to process actual card payments for or on behalf of any merchant or business.

If you are a card holder and do not recognise a transaction on your bank or card statement you can resolve the issue by contacting the company mentioned on your statement.

If you do not recognise them you can do a simple Google search. If you are still unable contact them or resolve the issue please contact your card company or bank direct.



Get started today ...
Simply choose and click on your business from the drop down menu and we will redirect you to the account we can provide

Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified


Company Profile
Contacting Us
White Papers and Datasheets
Credit History and Checks
Why applications get declined
How It All Works
What is a Merchant Account?
What is a Payment Gateway?

Switch To Us Today and Save on Fees
Low - Medium Risk Online Payments
Adult Merchant Account
High Risk Merchant Account
CBD and Hemp Oil Accounts
Vape, E-Cigarette and E-Juice Accounts
eCheck Payment Processing
Free Virtual Terminal

Credit Card Machines

Web-Merchant Services Limited © 1997 - 2019 | Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering No.12709698. GDPR Registration No. Z3544745
MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.

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