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Keeping your payments safe during Covid-19

In light of the COVID-19 (coronavirus) outbreak, we wanted to let you know that we are committed and well-prepared to keeping your payment services running smoothly – the way you’re used to.


All services will run as usual


We’ve taken steps to ensure the operational resilience and the continuity of our business. You won’t see any difference to our payment processing platform or any business operations.

Our Relationship Managers, as well as Technical Support and Finance teams will also remain dedicated to supporting you. Our commitment to your business remains unchanged and uncompromised.


Everything’s under control


In addition to the measures we’ve already outlined, we’ve also set up a dedicated cross-functional team to keep a close eye on the situation and take swift action to ensure that our services remain unaffected by COVID-19.



Be diligent in watching for attempts to use this crisis to breach your security


Be especially diligent in watching for attempts to use this crisis to breach your security. Cybercriminals are known to ramp up their efforts in times of anxiety and uncertainty. Be especially alert for Phishing attempts, as in this climate, Social Engineering will be heavily used to prey upon people’s anxiety as we have noted already.

We are your partners in this, both as a business, but also as people behind the business. We are here to protect you from the digital threats so you can fulfill the potential of your business and do more, and we are going to be working as hard as always to ensure that continues during this situation. Stay safe and be well.


Finally, we know that these unusual times are challenging for everyone on many fronts. Whatever we can do to keep your payment operations humming along – we will.

Best regards,
The Web-Merchant team



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