Just a few things our customers have
to say about us
you so much for making what seemed a mammoth task simple and, more
importantly, understandable. Not once did anyone get cross because
I had asked the same question 10 times... Not
even a slight annoyance even when I lost all my emails and my iPhone
exploded taking all the application correspondence with it."
uses Web-Merchant Services for her web development and payment processing
and has seen a massive expansion in her business in the past 3 years.
Managing Director of Antenatal Services Limited
"Thanks for your very quick replies throughout
the application (and beyond). I appreciate you taking
the time to handle this personally and making the
whole procedure painless."
Alexander Richard Eberl
Lotus Driving Academy
"Web Merchant have been a great help in bringing
my website up to date and sorting out my online
payment system. They were always contactable, unfailingly
helpful and easy to talk to. Without reliable online
payments I simply could not work and I have total
confidence that Web Merchant will be my provider
of choice for a long time. I could not recommend
them more highly for any project."
Golden Communications www.goldencomms.ie
"We have used web-merchant for many years
now. They always provide outstanding service and
represent value for money compared to other similar
companies in the market. I would recommend them
Bridlington Motor Auction www.bridlingtonmotorauction.co.uk
"Thank you very much again for all your
time and support. The payments industry could
do with a few more guys like yourself"
BNG Int Ltd www.carmats.co.uk
"I just wanted to say how much I appreciate
the speed of setting up the account and the dedication
your application dept put into getting the account
live as quickly as possible. I felt under so much
pressure setting up the business but the payments
side was one less thing to worry about - thanks
ever so much"
Sam Maxwell Managing Director
Smink Inc www.pantiebay.com
"The Mountview Hotel in Scarborough has been
more than happy with the service provided by web-merchant
services. We have been working with them since we
took over in 2004 and continue to excel, whether
it's a simple query by phone or email, it's nice
to know there is always someone ready to respond
"Web Merchant Service Ltd developed our first
website and the upgrade of that site. Their technical
expertise combined with the detailed attention given
to understand our business and its payments needs,
and ability to communicate on a non-technical level,
have produced a site we are extremely pleased with.
The ongoing support we have received has reinforced
the trust we have in them as a key supplier to our
"When setting up our new business the website
and online store was of paramount importance. We
looked at various providers, but chose Web Merchant
Services based upon their professional image, friendly
and helpful can-do attitude, and competitive pricing.
We have been delighted with the design of the online
store and the results it has generated for us. The
speed and efficiency of Web Merchant Services also
impressed us, and we were amazed after one meeting
how close the first attempt was to the ideal layout
we had hoped for!
The service we continue to receive is excellent,
and I would highly recommend Web Merchant Services
to anyone thinking of venturing into e-commerce."
been working with Web-Merchant for over three years
now. We've found it an excellent way, particularly
for start-up businesses, to enter the internet market.
The eCommerce Builder store is easy to use, even
for IT novices. The fact that there are fewer whizz-bangs
in the standard site than on some of the most sophisticated
websites may actually be an advantage.
The Web-Merchant support is also excellent and
unstinting, which is extremely important when developing
a website to compete in a fast-growing and fast-changing
internet market. The virtual terminal facility,
although we haven't used it all that often, was
invaluable at the outset, before the website was
in place, and continued to offer an inexpensive
backup for card sales once the site was up and running.
We would recommend Web-Merchant without hesitation
to other businesses like ourselves."
"I was very impressed by the creativity, responsiveness
and after-sales service of the Web Merchant team.
Deadlines were met and the outcome far exceeded
my expectations. I have no hesitation whatsoever
in recommending them to others."
Richard Horswell Managing Director
"I just wanted to say a huge thank you for
all your telephone support and patience throughout
my application. My life flashed before me as my
application documents disappeared from my screen.
Being a very small charity we do not have an IT
department. I was in real trouble but knew that
you would help if you could. Actually, another member
of staff helped me out when my normal contact was
on holiday, so Web Merchant Services must be complimented
on employing good hearted people. Thank you once
again. You are real stars."
Director - Action trust for the Blind
website is now live and the people in the office
who are using eCommerce Builder have found it very
easy to use, so full marks to you all!
I just wanted to say thanks for all your help in
making this happen - all of you at Web Merchant
have been great and for that I am grateful. I will
have no hesitation in using you again or recommending
"WOW a company that actually keeps people
informed. Even if there wasn't any actual news to
report it was nice to know you hadn't forgotten
about my application and was pushing it through
as hard as you could. I would also like to say a
big thank you to the staff who I spoke to who not
never got upset with me when I lost a couple of
documents three times - oops!"
Chris Earle Managing Director
"As always, extremely quick and efficient.
Also in over 10 years not one moment of downtime
on the payment page. Great works everyone - what
more can I say?!"
Powerline Tattoo Supplies
"When I first came to see you all I really
had was a crazy idea. I was making rabbit hutches
for friends in my back garden but now, thanks to
the site and the ability to take payments online,
I have my own large workshop and need to employ
12 members of staff just to keep up with demand!
Any problems or questions that crept up were dealt
with quickly, efficiently and always with good humour.
Because my technical knowledge was limited, I never
felt embarrassed to admit I didn't understand something.
Luckily you always seemed to know what a "thingy",
"what's it" and a "doo da" were."
Happy Hutch Co.
"Since going online we have seen our sales
go from around 10 a week to an average of 100. This
was the most cost-effective piece of business I
have ever conducted and was so easy with all your
help (and patience)."
Paul A Coulson ACCE
"I was pleasantly surprised to see the response
I got from yourselves last week when phoning to
enquire about the possibility of opening another
merchant account due to problems I was experiencing
with one of your partners. Instead of pushing me
towards opening a new account, you took my case
on board, always calling back when you said you
would, be that 10 minutes or at the end of the day.
All in all it was a pleasant surprise by todays
"Thank you for all your help in transferring
our merchant account across and integrating our
shopping cart. I would also like to thank you for
your continuing support, help and patience."
Adrian & Gillian
Golden Age Books
"We have worked with Web Merchant now for
nearly 8 years and have always found them to be
a company who will always go that extra mile. They
not only provided the floorless merchant facility
but also developed a website that not only looks
great and was professionally done but also produces
results in terms of online sales. The fact that
when you ring you instantly get through to someone
without having to play phone bingo, and that you
could have a laugh and a joke with them, made my
experience even more enjoyable."
Eco Prints Online
a company that doesn't see just black and white
but also shades of grey with regards to business
and trying to get an application through. You are
also always happy to discuss future plans and crazy
ideas I may have for online payments. It's really
from just 0.9%
Pay As You Go with
no monthly fee Short termhire
of people switching