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Prevention of chargebacks

Improved Customer Service


Resolving a disputed transaction can be a time consuming and costly practice that detracts from your business and reputation.

To maintain a high customer satisfaction, the best measures are preventative:

  • Ensure that your goods and services are described accurately

  • Ensure that you have read and understood your WorldPay Customer Agreement

  • Ensure that you indicate "internet transaction" on each sale

  • Ensure that you clearly indicate your full company name on all transaction receipts.

  • Ensure that an email transaction receipt is issued and that any replies are dealt with promptly.

  • Provide the shopper with full contact details

  • Supply as much information as possible when you receive a Request for Information (RFI)

  • Keep good records of all transactions, invoices, refunds processed and delivery details

  • Display a comprehensive refund/returns policy, which shoppers must confirm before you accept their transaction

  • The refund/returns policy should be proactive in dealing promptly and properly with all shopper disputes

  • Display a comprehensive Privacy Policy, as this will dispel shopper's concerns about providing personal data

  • Offer free telephone customer service as it can help preserve sales and increase the relationship you have

  • Provide "Email Customer Service" so shoppers can ask questions online.

  • Allow for extra time when processing repeat billing as some shoppers will dispute in preference to canceling

  • Register Internet shoppers by enabling them to enter their own user name and password. This will help in your relationship with your shopper and enable them to return and make additional purchases without entering some of their personal details again.

Learn more about customer service >>>


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Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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