What is a chargeback and how do I avoid them?
A chargeback is a reversal of a sales transaction by the
customer's credit card issuer. Chargebacks most often occur
when a cardholder disputes a transaction and you, the merchant,
cannot provide adequate proof that the transaction made
to a cardholder's account is valid. A chargeback can also
result from processing errors, authorisation issues, and/or
any other transaction irregularities.
When a purchase is charged back to the merchant, a £15.00
fee and any fees charged by the customer's credit card issuer
will be deducted from your account in addition to the value
of the sale.
Avoiding them - First of all Chargebacks can happen regardless
of what you are selling or how you run your business and
are pretty much inevitable. Nobody has a 100% safe business
when it comes to Chargebacks and it's the legal right of
every credit card holder to do one. However the information
in this section could help you reduce the number of Chargebacks
you may receive
Please click here to learn more
about chargebacks and how to help prevent them.