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Customer Support Area > GETTING STARTED

When your sign up for our shared business hosting account you will be sent an email with your username and password. This username and password is important as it will be used for all subsequent sections.

If you have not recieved your welcome e-mail, please e-mail: or phone support on 08700 11 90 70


Getting your files onto the web

Use FTP software or Windows Explorer to FTP your website to your new share. Your FTP hostname is: [yourdomain]

(e.g. if your domain is then the FTP host path is

You username and password can be found in your welcome e-mail.

For a tutorial for using WSFTP LE click here. For Smart FTP click here

Set-up email accounts

By default all emails sent to your domain are sent to a catch all mailbox. Depending on your hosting package you can set up additional mailboxes.

1. Log in to your Shared Business Hosting Control Panel.
2. In the left hand menu select 'Mailbox Management'.
3. Click 'New Mailbox'
4. Enter the email address you require.
5. Enter and confirm a password for the new account.

[Note: The account username and e-mail address are the same]

Configure your email client

Visit our email support page for detailed instructions on how to get your e-mail software set up.

Check your site statistics

1. Log in to your Shared Business Hosting Control Panel.
2. In the left hand menu click 'Real-time web stats'
3. Click 'Go to LiveStats'
4. You will be taken to your LiveStats page!



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