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Prevention of chargebacks
Manual review of transactions
Often, the most effective tool against transaction
fraud is to manually review each transaction. The list below provides
a few suspicious circumstances, which may lead to transaction fraud:
- Ordering large
amounts of an item without any preference for the size, colour
etc.
- An existing shopper
who suddenly orders a substantial volume of goods
- A shopper who
provides you with more than one card to cover one order
- A shopper who
orders more than once in a given day
- A first time shopper
ordering a number of goods quickly
- A number of large
orders from shoppers at a trade show
- A shopper who
has attempted the same transaction more than once with a failed
card
- A shopper whose
card issuer country does not match their delivery address.
- A shopper who
refuses to confirm their credit/debit card and billing address
details.
- A shopper who
has purchased their goods from one of the following countries:
Countries
with high occurrences of Chargebacks |
Bosnia |
Bulgaria |
Croatia |
Egypt |
Indonesia |
Iran |
Iraq |
Israel |
Malaysia |
Nigeria |
Pakistan |
Romania |
Russia |
Serbia |
Yugoslavia |
As the process of reviewing each transaction by hand is both time
consuming and expensive we recommend that based on the circumstances
above you create your own fraud prevention rules, which flags such
unusual transactions for further research.
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