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Prevention of chargebacks

Manual review of transactions

Often, the most effective tool against transaction fraud is to manually review each transaction. The list below provides a few suspicious circumstances, which may lead to transaction fraud:

  • Ordering large amounts of an item without any preference for the size, colour etc.

  • An existing shopper who suddenly orders a substantial volume of goods

  • A shopper who provides you with more than one card to cover one order

  • A shopper who orders more than once in a given day

  • A first time shopper ordering a number of goods quickly

  • A number of large orders from shoppers at a trade show

  • A shopper who has attempted the same transaction more than once with a failed card

  • A shopper whose card issuer country does not match their delivery address.

  • A shopper who refuses to confirm their credit/debit card and billing address details.

  • A shopper who has purchased their goods from one of the following countries:


Countries with high occurrences of Chargebacks
Bosnia
Bulgaria
Croatia
Egypt
Indonesia
Iran
Iraq
Israel
Malaysia
Nigeria
Pakistan
Romania
Russia
Serbia
Yugoslavia

As the process of reviewing each transaction by hand is both time consuming and expensive we recommend that based on the circumstances above you create your own fraud prevention rules, which flags such unusual transactions for further research.

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