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NON-URGENT SUPPORT FOR YOUR PAYMENT PROCESSING

This section is for LIVE / APPROVED merchants already set-up with payment processing

If you are not a current a Web-Merchant Services customer, please click here.
If you are simply after a merchant application update please click here

 


REQUEST CUSTOMER SUPPORT

PLEASE NOTE - Urgent and immediate support for LIVE mechant accounts (ones already processing with us) is available 24 hours a day, 365 days a year. We provide full contact details (including direct telephone numbers) and also provide an online merchant area allowing you to fully manage your account and request urgent technical support day or night.

However, if you require non-urgent support such as updating company information, needing extra accounts (or new MIDs), resetting reporter / portal logins etc. this can be requested here

Again, if your request is URGENT you can call direct using the contact details on your 'Go Live' email (received when you were approved).





DON'T RECOGNISE A TRANSACTION OR HAVING ISSUES WITH A WEBSITE?

Please click here - DO NOT USE THE FORM BELOW




 

PLEASE USE THE FOLLOWING FORM TO REQUEST SUPPORT
 

Contact Name: *

Email Address: *

Company Name: *
Merchant ID (if known):
Website used for processing payments:
What is it in relation to: *

How can we help: *

Please explain in detail what you would like support for and what it is you require. Completing the form correctly will help our team resolve your issue in a fast and effective manner. Missing information will cause a delay.

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We record visitor IP's for security reasons - you will see this on the automated email you receive. Anyone abusing our systems or sending Spam will be immediately and permanently blocked. For more information click here




Integration Guides and Account Login

Integration Guides
Due to the nature of payments, integration methods are often subject to change without notice. Therefore we now provide Integrations guides once an application is approved and ready for integration work. We can supply guides beforehand on request subject to terms

 

Card Scheme Logos
You can now display card logos anywhere on your website. This is a welcome step forward for our customers. Download all the official logos and graphics for your checkout pages

Test Accounts & Environments
We provide test environments and test accounts to enable you to test your website and ecommerce integration. This can be advantageous when developing your website, as it enables you to try out your payment pages with credit cards without transferring real funds

 

Business Support and Advice
Setting you up with the ability to process payments is just the beginning. We want you to succeed in business and are here to help ...

Payment Demos
This section is designed to help you understand the process that both you and your customers will go through when using our systems. For security reasons these are not live on the payment gateway system

  Website Requirements
If using a website to sell online you must comply with certain website requirements. Please note that these rules must be rigidly adhered to




Live account Information and Downloads

Frequently Asked Questions

Detailed information for all our products and services can easily be found by using the links above. However if you are unable to find the information you require then these are the most frequently asked questions regarding integrations.

FREE Integration documentation and technical support are both provided by telephone and email as well as using a unique merchant account back office provided once your account is live

Yes. As part of the merchant account we provide all integration guides, free technical support and also test environments and test card numbers. Everything is provided via email once the merchant account set-up reaches a specific point

We understand that our merchants vary with respect to their needs and requirements. Whether or not you have a website or shopping cart, our processing options give you the flexibility to select from one or all of our interfaces.

Because of this there are numerous ways to integrate your eCommerce website. A variety of methods could be used, each of which is described in our integration guides and depends on the website you wish to use.

We don't enforce it, but do recommend it. You can choose whether to use it with all our accounts as well as the high-risk and adult accounts, however depending on business type or risk we may enforce it on these accounts.

 

Download Account PDF's

Please find the most commonly requested account documents to download (all in PDF).

Standard Merchant Account Datasheet
Adult Merchant Account Datasheet
High Risk Merchant Account
eCheck Datasheet
   
Visa core and product rules
MasterCard service rules



Useful guides and business support


White Papers

For you guidance we have provided a number of white papers which are available for download. These include guides to credit cards, preventing chargebacks and protecting yourself from fraud

Business Support

Setting you up with the ability to process payments online is just the beginning. We really want you to succeed in business and are here to help with advice and guidance

Choosing the right PSP

Taking online payments has never been easier but choosing the right online payment provider can be scary and daunting. Follow these steps and you'll be trading online before you know it


Please note that all this information is provided to you as part of your integration once you are set live.

 

 

Get started today ...
Simply choose and click on your business from the drop down menu and we will redirect you to the account we can provide


Thawte Security
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Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified








Testimonials

 

 

USEFUL INFORMATION


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ACCEPTING PAYMENTS


What is a Merchant Account?
What is a Payment Gateway?

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Low - Medium Risk Online Payments
Adult Merchant Account
High Risk Merchant Account

eCheck Payment Processing
Free Virtual Terminal

Safe, secure and reliable payment processing since 1997

Web-Merchant Services Limited © 1997 - 2021 | Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering No.12709698. GDPR Registration No. Z3544745
MasterCard ® is a registered trademark of MasterCard International Inc. Visa ® is a registered trademark of Visa International Service Association.

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