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Privacy Policy

Web-Merchant Services Limited is fully committed to respecting the privacy of our customers. Your privacy and trust is important to our success as a business. How we collect, store and use the information we gather about our customers and prospects will be continually assessed against new technologies, business practices, and our customers' changing needs.

Web-Merchant Services Limited is registered under the Data Protection Act 1998: Reg No. Z3544745 and HM Revenue & Customs Anti-Money Laundering Registration No. 12709698. Please click see our terms and conditions for reporting illegal or offensive content

  1. Types of information we collect
  2. Uses of the information collected
  3. Checks made as part of the application
  4. Credit card and financial information storage
  5. IP address
  6. Cookies
  7. Session ID
  8. Direct Marketing


Types of information we collect

There are two types of information gathered on our web sites;

  1. Quantitative data, which is gathered through general Web logs, contains only aggregate information on what pages visitors access.
  2. Individual data is collected via Web forms, including our Feedback Form, Application Forms and other similar forms.


Uses of the information collected

We do not disclose your information to anyone outside Web-Merchant Services except:

  • when setting up a merchant facility

  • where we have your permission; or

  • where we are required or permitted to do so by law; or

  • to other companies who provide a service to us or/for you

  • where we may transfer rights and obligations under this agreement

Information submitted via our web based request or application forms is collected for the purpose of fulfilling information requests and merchant applications only. On occasion we may feel that certain applications stand a much better chance with a different acquiring bank. In this instance we may transfer an application to a different account or even try and place it with two at the same time. If this happens you are under no obligation to accept any new offer and can cancel you application at any time without any costs to you.

Company information (never financial) collected through the merchant account process, only once live, may be given to selected acquiring partners. This information is given on a strictly confidential basis and for the sole purpose of providing merchants with competitive pricing structures.

From time to time we may contact you via email with offers and promotions that we think may be of interest. Users may request not to receive marketing emailings at any time by contacting Web-Merchant at m.support@web-merchant.co.uk.

We may use your business name and/or company logo on our corporate website purely for marketing purposes. We will not disclose any other information about you or your business. If you do not want us to use your business name please inform us via email m.support@web-merchant.co.uk


Checks made as part of the application

As part of the application process, only done once we have received all the relevant documentation back, we perform two main checks.

  1. MATCH Database - The MATCH File is maintained by MasterCard International and is the way by which MasterCard and Visa acquiring banks identify merchants, and the principals, which have been terminated for specific reasons.

  2. Credit Checks - During our assessment of your application, we will use the services of credit reference agencies to confirm your home address and calculate your personal credit score.

Please click to read more information >>


Credit card and financial information storage

The Web-Merchant payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate our banking partners to obtain confidential information.

Data storage on our systems, and the communication between us, our partners and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

Any application form is also encrypted to the maximum strength supported by the merchants browser using 128 Bit SSL.

Once an application is either rejected, been inactive for more than 6 months or we have been asked to cancel it, we destroy or delete any and all information.


IP address

We collect "non-personal" information from you, such as your browser type, the URL of the previous web site you visited, your ISP, operating system, and your IP address. "Non-personal" information cannot be easily used to personally identify you. We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address also may be used to recognise customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.



We do not use cookies on this site for any of our forms or online applications. If at anytime we were to use them, under regulation 6 of the Data Protection Act 1998, Web-Merchant would be exempt from having to obtain consent as they would be needed for the following reasons:

  • for the sole purpose of carrying out or facilitating the transmission of a communication over an electronic communications network; or

  • where such storage or access is strictly necessary to provide an information society service requested by the subscriber or user.


Session ID

All our online applications use session ID's. A session ID is a unique identifier in the form of a hash generated function that is sent from a secure server to a client to identify the current interaction session. The reason session ID are used is that the client only has to handle the identifier (a small piece of data which is otherwise meaningless and thus presents no security risk) - all session data is stored on a secure server linked to that identifier.

Direct Marketing

As a customer of Web-Merchant Services you will be automatically included in all email marketing which we think you will be interested in.

We do not sell your details to any third parties EVER! All emails you receive will be from Web-Merchant Services, about Web-Merchant products or services. If at any time you wish to opt-out of receiving emails from us simply click the 'unsubscribe' link which can be found at the bottom of all emails. You will then be removed from all further marketing emails (excludes advanced warning emails regarding your merchant account). Alternatively please email us at m.support@web-merchant.co.uk informing us that you no longer wish to be included.

If a complaint is received regarding unsolicited emails, an immediate investigation is undertaken. You will then be removed from our direct marketing database and will not receive any further marketing emails (excludes advanced warning emails regarding your merchant account).



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Web-Merchant Services Limited © 1997 - 2018 - Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering Registration No.12709698. Data Protection Reg No. Z3544745
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Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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