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Recent Online Purchase Enquiry Information

If you have recently made a purchase on a website that uses our merchant account system and are experiencing problems, we unfortunately are unable to assist or provide any merchant details. We are unable to authorise refunds nor stop transactions. If you have an enquiry relating to payment you have made through our systems, you must speak directly to the company you purchased from.

If you are unable to contact the merchant directly then you will need to contact your bank.


Can't find what you were after? Please choose further contact information below:

Application Status Updates
Account Technical Support
General Sales & Enquiries
Referral Programmes
No Reply to Information Requested
Partner Programmes
Telemarketing, Recruitment companies etc.
Website Comments


Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
PCI DSS Certified

Web-Merchant Services Limited © 1997 - 2021 | Company Registration No. 03919014

Fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). NCA Approved. Anti-Money Laundering Registration No.12709698. GDPR Registration No. Z3544745
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