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Relevant ID and documents

When you wish to apply for an Internet Merchant Account and Payment Gateway, we kindly ask you to use the following checklist to ensure that you have included all required documentation.

We find that when an application takes longer than anticipated, 9 out of 10 times this was down to the fact that the merchant did not provide everything asked of them or that their website did not comply as requested.

Once the merchant account documentation has been received and approved, you will receive an email with the integration information and test configuration account. You will then receive the financial agreement to sign and return.

Due to money laundering regulations 1993 we are required to see different Proof of Identity and address.

  1. Scan copy of valid ID of company's owners/director. Preferably Passport, driving license or National ID
  2. Original utility bill, or bank statement, to confirm your home address. This must be a service provided to your home
  3. Voided cheque (or a copy of a recent Bank Statement or original letter confirming business bank account details)
  4. If applicable: Certificate of Incorporation (and related documents)
  5. A copy of the Terms & Conditions as listed on website
  6. If applicable: 6 months previous processing
  7. If applicable: Copy of Business/Operating License(s)

Selling online through a website...

Furthermore, please make sure the following points on the website are met:

  1. Clear posting of the company's legal name on the website
  2. Clear posting of the Customer Service telephone number or email address
  3. Clear posting of the Refund and Return Policy
  4. Clear posting of delivery methods and timing
  5. Listing of products with pricing stated in the settlement currency
  6. Website order page needs to be secure/SSL unless integrating with checkout payment system
  7. Domain name should be registered in the company's name
  8. If the Internet site is still under development, we require a username and password which enables us access

Once all forms and supporting documents have been received, your application will be assessed, you will then be contacted with a decision. You will also be contacted if any questions arise regarding your application.

MOTO (virtual terminal / VPOS only) sales...

If you require only a Virtual Terminal then we can still help. However when it comes to the high-risk account you will need to complete an extra MOTO document that will be sent to you once you apply. The reason for this is that these types of transactions are more open to fraud by the merchant. Therefore we need to be satisfied that you have fulfilled certain criteria. i.e. In which way do you advise your customer explicitly of the total order sum at the end of the order form? In which way do you inform your customer of the debiting time for the respective transaction?


Related Pages

Information on timescales
Associated application questions
Application process
Checks preformed as part of the application process
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Thawte Security
Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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