Make sure you provide
what we ask
Please make sure that all information contained in the application
forms and documents is complete, cohesive and correct. Incomplete
applications cannot be processed and will cause delay. Therefore
supplying the relevant information in the correct format from day
one will speed up the process tremendously.
Make sure your website is compliant
If you are using a website to sell online you must comply with
certain website requirements.
These are mandatory and must be complied with before an application
can be fully approved (you can be developing this while your application
is in progress). If you have not developed a live website then a
test (BETA) site will be adequate.
If the website is still under development, then we require a username
and password which enables Risk and Compliance to access the BETA
site and carry out due diligence
Domain name is in your legal name
As part of due diligence our Risk team check the WHOIS database
to make sure that your website domain is registered to the same
legal entity applying for the merchant account. For example, if
you are a sole trader it must be registered to you personally, if
you are applying as a Limited company it must be registered to the
Limited company, not an individual.
Sometimes a merchant may hide their details for privacy reasons
or registrars set-up domains in their name, not the customers. It
may even be that you asked a friend or relative to register one
for you and they put it in their name. If this is the case please
make sure that all details are changed, relevant paperwork received
and details available to view using the WHOIS before applying.
Bank account set-up and ready
Due to money laundering legislation, when setting up or using a
business bank account please make sure that it is in the same name
as the company you are applying under. If a personal bank account
(sole traders only) make sure it can accept internet payments. With
most accounts they do as standard, however you wouldn't want to
get to the point of going live only to find out your account isn't
any good for your needs.
Reply to questions
in a timely manner
One of the main reason an application is delayed is due to a merchant
not replying quickly. Sometimes questions arise and queries need
clarification. Being able to respond to our Applications and Risk
departments quickly means that your application will not have to
be put on hold until the answers are received. Also remember that
even when you do reply, your dedicated account manager may not be
able to continue with your application straight away as they have
had to move on to another account. Therefore answering as quickly
as possible will help a great deal.
Know your integration method
There are numerous ways to integrate your eCommerce website. By
knowing your integration methods from the beginning your application
will be activated much sooner.
Choose the right web development company
The inconvenient truth is that a proportion of merchants use the
wrong type of person (or company) to do the integration (for example
a friend or family member who once used PayPal). Not only does this
delay you going live, cost you money having to pay shoddy developers
only to have to pay again to get it done properly, it also means
you could lose potentially thousands in lost trading days.
As this is the most common cause for delay, we highly recommend
that you use a professional developer who understands integrations
and integration methods. Not only will this help you work out how
you want payments to be taken on your website (for example will
you use 3D Secure, store card details, repeat billing facility etc.)
it will also enable you to complete the relevant online application.
ID and other proof
Make sure you have your proof of ID and home/business address is
scanned and ready to email (we don't accept digital photographs).
If you have only just moved into a home or office, or you are using
serviced offices, you may not have available proof of address. If
this is the case then collect as much evidence as you can i.e. Welcome
letter from a utility company, lease contract from your landlord
Have ready your Certificate of Incorporation
If a Limited company make sure you have your Certificate of Incorporation
(and ALL related documents i.e. Memorandum of Association and Articles
that accompany them) ready to send. These are ordinarily available
in pdf format .If you don't have them please either login to your
Companies House account and get a copy, or contact the relevant
person or company.