Customer Management (merchant
Please note that due to the innovation of our business payment methods
and guides are often subject to adjustment. Therefore the below information
may change without notice.
complete and up-to-date guides will be provided once your account has
Welcome to the merchant back office. Our intuitive and versatile interface
makes it easy to use all the functions, from running reports to processing
transaction requests. Just navigate the tabs on any of the pages to access
the function you need.
First start up – Log on
During the log on you will be prompted to enter a username and password
that will have been supplied to you.
Viewing your merchant account
The Account Statement tool provides you with immediate, current information
on yourmerchant account, including your up-to-date balance and your next
payment date. Your merchant account is actually subdivided into three
sub-accounts, which you can view at any time. One of these sub-accounts
is your Current Account, in which most of your account activity will occur.
This is the account into which Settlements are made when your clients
purchase goods/services from your site. Here you will also see debit items
such as fees you were charged for transaction processing and amounts held
for rolling reserve.
To view your merchant account:
1. Click the Account Statement tab at the top of any back-office page
2. Click the Account Statement submenu.
4. Click the link in the Current column. (This is your Current Account
5. Select a date range from the From Date and To Date drop-down lists.
6. Select your preferred display parameters from the Statement View
You can choose one of the following:
Statement Details – This lists a separate
entry for each item in your account.
Statement Summary – This summarizes
each item in your account
Statement Summary & Details – This
provides the list and summary of items in your account.
7. Click Display Statement. The Account page displays activity in your
Account for the date range
8. Click on a link in the Debit or the Credit column. The Transaction
Details page opens.
The Transaction Details page displays a variety of information, depending
on the transaction type you drill down on. For example, for a credit
entry due to Settlements into your merchant account, you can view the
transaction date, the amount, and the card brand used. For a debit entry
due to transaction fees, you can view the card brand used, the transaction
type for which the fees were charged, and the transaction fee totals,
by card type.
Processing credit card transactions
The Virtual Terminal is supplied with our standard account and can
be accessed using the same screen as the CMS. The demo below explains
how to use the Mail and Telephone Order Payment Service (MOTO). For
banking security reasons we are unable to provide an actual test account,
but have duplicated what the page will look like exactly. You can view
both the Basic terminal or the Advanced terminal which both of which
come with the account.
The merchant back office contains a variety of reports to provide you
with all the information you need on your merchant account and the transactions
you run through that account. The back-office Reports tab contains the
The reports screen allows you to view a whole host of information including
activity reports, chargeback history, batch report, view settlements,
issue refunds etc.
Activity report for credit cards
Activity reports are real-time reports that provide detailed information
on credit card transactions that have been processed through your
merchant account. You can select a variety of search criteria to
narrow or broaden the report as required. You can view summaries
of transaction types (e.g., you could view all Purchase transactions),
and you can also drill down to view details on individual transactions.
You can reverse a credit card Authorization transaction request from
the Transaction Detail page, provided it has the status of Authorized.
An Authorization has this status when no settlements – either
full or partial – have been processed against it.
You can reverse an Authorization transaction only – you cannot
reverse a Purchase transaction.
Processing a Settlement allows you to settle a previous Authorization.
You must run an activity report to locate the Authorization you want
The Cancel Settlement transaction allows you to cancel a Settlement
that is still in a Pending state. Both a Purchase transaction (which
both authorizes and settles a transaction) and a Settlement transaction
are Pending until they are settled at batch time, which is usually
around midnight of the day they are initiated. You must run an activity
report to locate the Settlement you want to cancel.
In order to issue a refund to a credit card, you must first use the
activity report tool to locate the original Purchase or Settlement,
and then issue the credit against that transaction.
Batch Upload Tool
Batch Upload tool – simple, functional, and efficient.
The Merchant Batch Process allows you to easily process Purchase, Authorisation,
Settlement, and Credit transaction requests through the transaction processing
engine, simply by creating a CSV file and uploading it via a secure FTP
connection. When you process transactions using this method, you can also
use the back-office tools to run reports on your transaction requests,
to view their status, totals etc.
The Merchant Batch Process offers the following functionalities:
All you have to do is create CSV files to upload
to the transaction processor.
You can combine any type of transaction request
in the same CSV file.
We supply a secure FTP (sftp) application that
is easy to install and use.
You use a simple drag-and-drop interface to
upload your transaction file at any time.
You can view your transactions online and in
Recurring Billing tool
The Recurring Billing tool allows you to create recurring billing records
that will ensure regular, trouble-free payments from your customers for
goods or services you provide on a regular, recurring basis. Once you
set up a recurring billing record, you can basically forget about it.
We do the rest, processing the recurring transactions for the amount,
at the frequency, and over the time period that you specify. The Recurring
Billing tool also allows you to search for recurring billing records to
view their status and/or modify them at any time.
The customer support screen provides all the documentation you need including
manuals, guides and trouble shooting. From within here you can also change
passwords, account settings etc. You can even view tutorial videos.