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Our customers love us

As many businesses will testify, more and more people are expecting instant answers, quality and efficiency. Gone are the days of good customer service being unique. It's part of business life. Therefore it is high praise indeed for a customer to take the time to write to us and show their appreciation.

Every single testimonial is 100% genuine. Don't believe us? Why not contact them and ask!

Just a few things our customers have to say about us...

What our customers say
"Thank you so much for making what seemed a mammoth task simple and, more importantly, understandable. Not once did anyone get cross because I had asked the same question 10 times... Not even a slight annoyance even when I lost all my emails and my iPhone exploded taking all the application correspondence with it."

Lucy uses Web-Merchant Services for her web development and online payment processing and has seen a massive expansion in her business in the past 3 years.

Lucy Dolly
Managing Director of Antenatal Services Limited

"Thanks for your very quick replies throughout the application (and beyond). I appreciate you taking the time to handle this personally and making the whole procedure painless."

Alexander Richard Eberl
General Manager
Lotus Driving Academy

"We have used you for many years now. You always provide outstanding service and represent value for money compared to other similar companies in the market. I will continue to recommend web-merchant without hesitation - thank you."

Gerrard Langton
Bridlington Motor Auction


"I just wanted to say how much I appreciate the speed of setting up the account and the dedication your application dept put into getting the account live as quickly as possible. I felt under so much pressure setting up the business but the payments side was one less thing to worry about - thanks ever so much"

Sam Maxwell
Managing Director

Smink Inc

"Web Merchant Service Ltd developed our first website and the upgrade of that site. Their technical expertise combined with the detailed attention given to understand our business and its payments needs, and ability to communicate on a non-technical level, have produced a site we are extremely pleased with. The ongoing support we have received has reinforced the trust we have in them as a key supplier to our business."

Iain Mackintosh
Managing Director
Simply-4-Business Ltd

"Cuff-Cuff has been working with Web-Merchant for over three years now. We've found it an excellent way, particularly for start-up businesses, to enter the internet market. The eCommerce Builder store is easy to use, even for IT novices. The fact that there are fewer whizz-bangs in the standard site than on some of the most sophisticated websites may actually be an advantage.

The Web-Merchant support is also excellent and unstinting, which is extremely important when developing a website to compete in a fast-growing and fast-changing internet market. The virtual terminal facility, although we haven't used it all that often, was invaluable at the outset, before the website was in place, and continued to offer an inexpensive backup for card sales once the site was up and running. We would recommend Web-Merchant without hesitation to other businesses like ourselves."

Penny Tucker
Cuff Cuff

"I just wanted to say a huge thank you for all your telephone support and patience throughout my application. My life flashed before me as my application documents disappeared from my screen. Being a very small charity we do not have an IT department. I was in real trouble but knew that you would help if you could. Actually, another member of staff helped me out when my normal contact was on holiday, so Web Merchant Services must be complimented on employing good hearted people. Thank you once again. You are real stars."

Melanie Kemps
Action trust for the Blind


"WOW a company that actually keeps people informed. Even if there wasn't any actual news to report it was nice to know you hadn't forgotten about my application and was pushing it through as hard as you could. I would also like to say a big thank you to the staff who I spoke to who not never got upset with me when I lost a couple of documents three times - oops!"

Chris Earle
Motorcycle Fairings

"Since going online we have seen our sales go from around 10 a week to an average of 100. This was the most cost-effective piece of business I have ever conducted and was so easy with all your help (and patience)."

Paul A Coulson

"Thank you for all your help in transferring our merchant account across and integrating our shopping cart. I would also like to thank you for your continuing support, help and patience."

Adrian & Gillian
Golden Age Books

"Finally, a company that doesn't see just black and white but also shades of grey with regards to business and trying to get an application through. You are also always happy to discuss future plans and crazy ideas I may have for online payments. It's really appreciated."

Patel Chaten
Rhino Trading

"Thank you very much for all your help with setting up the merchnt account for me. You have been incredibly helpful and patient"

John Mills
PR Peterson Ltd



"Web Merchant have been a great help in bringing my website up to date and sorting out my online payment system. You were always contactable, unfailingly helpful and easy to talk to. Without reliable online payments I simply could not work and I have total confidence that Web Merchant will be my provider of choice for a long time. I could not recommend you more highly for any project."

Paul Golden
Managing Director
Golden Communications


"Thank you very much again for all your time and support. The payments industry could do with a few more guys like yourself"

Graham Barry
BNG Int Ltd


"We have been more than happy with the service provided by you over the years. Since we took over the hotel in 2004 we have been working together and you continue to excel, whether it's a simple query by phone or email, it's nice to know there is always someone ready to respond quickly"

Graham Ansell
Hotel Owner
Mountview Hotel

"When setting up our new business the website and online store was of paramount importance. We looked at various providers, but chose Web Merchant Services based upon their professional image, friendly and helpful can-do attitude, and competitive pricing. We have been delighted with the design of the online store and the results it has generated for us. The speed and efficiency of Web Merchant Services also impressed us, and we were amazed after one meeting how close the first attempt was to the ideal layout we had hoped for!

The service we continue to receive is excellent, and I would highly recommend Web Merchant Services to anyone thinking of venturing into e-commerce."

Alison Dickinson
Owner and Manager

"I was very impressed by the creativity, responsiveness and after-sales service of the Web Merchant team. Deadlines were met and the outcome far exceeded my expectations. I have no hesitation whatsoever in recommending them to others."

Richard Horswell
Managing Director

"Our website is now live and the people in the office who are using eCommerce Builder have found it very easy to use, so full marks to you all! Finally, I just wanted to say thanks for all your help in making this happen - all of you at Web Merchant have been great and for that I am grateful. I will have no hesitation in using you again or recommending you."

Leigh Dawson
Web Designer
Fryboy Betting Tips

"As always, extremely quick and efficient. Also in over 10 years not one moment of downtime on the payment page. Great works everyone - what more can I say?!"

Jim Starr
Powerline Tattoo Supplies

"When I first came to see you all I really had was a crazy idea. I was making rabbit hutches for friends in my back garden but now, thanks to the site and the ability to take payments online, I have my own large workshop and need to employ 12 members of staff just to keep up with demand! Any problems or questions that crept up were dealt with quickly, efficiently and always with good humour.

Because my technical knowledge was limited, I never felt embarrassed to admit I didn't understand something. Luckily you always seemed to know what a "thingy", "what's it" and a "doo da" were."

Graham Barnard
Happy Hutch Co.

"I was pleasantly surprised to see the response I got from yourselves last week when phoning to enquire about the possibility of opening another merchant account due to problems I was experiencing with one of your partners. Instead of pushing me towards opening a new account, you took my case on board, always calling back when you said you would, be that 10 minutes or at the end of the day. All in all it was a pleasant surprise by today’s customer services!"

Sohail Syyed
Acyna Ltd (formerly Photon Software LTD)

"We have worked with Web Merchant now for nearly 8 years and have always found them to be a company who will always go that extra mile. They not only provided the floorless merchant facility but also developed a website that not only looks great and was professionally done but also produces results in terms of online sales. The fact that when you ring you instantly get through to someone without having to play phone bingo, and that you could have a laugh and a joke with them, made my experience even more enjoyable."

Lisa Holmes
179 News (Newsagents)

"Thank you for all your kind help with setting up this merchant facility. Through no fault of your own it's been a nightmare and you have helped me through it"

Yeazmin Stewart
Rooms on the go


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