Unlike certain payment providers we will
always underwrite an application before setting it live. Meaning that once
we approve and set live an account it will stay that way and won't be checked
(and likely closed) later that week.
quoted below are once the 'completed' application
has been received, including ALL documents and ID that may
Once we have received
your completed application documents back (please see application
process) it takes around
5 - 7 working days to underwrite, approve and set
live your payment processing.
Please note that due to the nature
of the business and the underwriting criteria high risk accounts
(and some adult one) usually take a little longer and is normally
10 - 14 days
Please make sure that all information contained in the application
form is complete, cohesive and correct as incomplete applications
cannot be processed and will cause delays.
Payment is applicable once the account has been set-up.
The set-up fee and monthly charges are taken directly from your
merchant account once you have enough to cover the amounts owed.
This means that you do not need to pay anything until you have started
The annual fee associated with the High-Risk Merchant
Account will be invoiced once the account is live.
What happens if you've set up the account but I am still integrating
If you are still integrating your website, we simply
set the account to test mode and do not allow processing until your
website is ready. Once ready we set the account live the same day.
that when an application takes
longer than anticipated, 9 out of 10 times this was down to the
fact that the merchant did not provide everything asked of them
or that their website did not comply as requested.
" The biggest delay in an account going live is incomplete
applications and delays in replying to our requests "
Simply put - for every day it takes to receive the relevant
documents back, that's at least how much of a delay there will
be. For example if we provide an estimated timescale of 3 days to
process and activate an account, but receive the documents back
10 days after sending them, the complete process will take 13 days.
We are working
Please note that we are working for you! Therefore
once we know anything about your application we will notify
you straight away. There is no benefit whatsoever for us
to withhold information that would slow down an application. As
we do not start to make a living ourselves until your account is
active, it is very important for us to get you live and trading
as soon as possible. Again, once we know anything you will too!