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Understanding the Application Documents

You will receive complete instructions on how to complete your application documents and merchant agreement, as well as a dedicated account manager to guide you through the process. However, the below may be helpful to know before you apply.

When you apply online you will receive you will receive an email with a list of supporting documents to return. Once all forms and supporting documents have been received, your application will be assessed, then you will be contacted with a decision. You will also be contacted if any questions regarding your application arise.

For help in understanding the documents, please choose from one of the following:

Standard Account Solution

High-Risk and Adult Account

As well as the above documents you will also need to supply the following. Please remember that all this information will be sent via email to you once you apply, therefore there is no need to remember all this now.

Please do not send any documents until you have applied online and an email requesting them has been sent to you.

  1. Scan copy of valid Passport or National ID
  2. Voided cheque (or a copy of a recent Bank Statement)
  3. Certificate of Incorporation (and related documents)
  4. An original and recent utility bill

Selling online through a website...

Furthermore, please make sure the following points on the website are met:

  1. Clear posting of the company's legal name on the website
  2. Clear posting of the Customer Service number or email address
  3. Clear posting of the Refund and Return Policy
  4. Clear posting of delivery methods and timing
  5. Listing of products with pricing stated in the settlement currency
  6. Domain name should be registered in the company's name
  7. If the website is still under development, then we need a BETA site


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Unlike some companies we are honest and upfront about the time needed to process an application and set-up a merchant account and gateway - learn more >>>

As part of the application process, and only done once we have received all the relevant documentation back and we start to process your application, we perform four main checks.

Want to know what questions you will be asked as part of the application? Click here to learn more

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