in 1997, we set out to make taking payments not just quicker
and easier, but also cheaper
We are one of the longest established
payment providers allowing you to accept payments through
your website or via the phone using a virtual terminal.
Whether you have a website or mobile App, have no prior
payments experience or are a fully fledged developer, our
processing options give you the flexibility you need.
platinum partners with many
major UK, European and Worldwide acquiring banks we strive
to deliver value for money, flexible solutions and first
class customer service.
Who are Web-Merchant
We are a UK Limited company with sales and administrative
headquarters in Kingston upon Hull and processing
offices in Cambridge and Amsterdam. We are also
platinum accredited partners with several major
UK, European and Worldwide banks. Because of this it
means that Web-Merchant Services are ideally located
to process online
payments and phone
payments (aka MOTO - mail order, telephone order)
for many different industry sectors throughout the World!
Please click here if you would
like to learn more about the history of our company.
We are a company of firsts...
We were the first company to provide online payments
outside the UK
In 1998 we were the first company to develop the virtual
We were the first company to advertise processing costs
online and upfront
We were the first company to provide the ability to
apply online - no more postal applications
application, fast settlements, numerous free features, dedicated
account manager and 24/7 support
come to us for your processing?
knowledge and coverage
By keeping our customers’ desires at the heart of everything
we do, we strive to deliver value for money, flexible payment
solutions and excellent, reliable customer service. So when
people come to us for their business needs, we treat them,
not as a number, but as an individual. We also appreciate
that each customer has their own level of understanding when
it comes to what they are wishing to achieve, and what everything
means. As one customer recently put it...
Thank you very much for all your support and help over the
years. In view of our ineptitude with all things payments-related,
you've really smoothed the way for us and we've been very
pleased with the results! "
find a solution that's right for you?
an independent payments provider with no shareholders to please,
you can have confidence that we will provide a payment solution
that's right for your business, not ours.
With 20 years in the payments industry, and
with a large network of acquirers, we are confident we can
find you a solution that's a perfect fit for your business.
We will always endeavour to find you the best value merchant
account with the most reliable customer and merchant support.
Contact us today and see what we can
want you to succeed in business and provide
your business with many different ways to
get you trading online.
Download our presentation to get a better
understanding of who we are and how we can
help your business.
Could I go straight to the bank and get the
No. We have spent many months negotiating with the banks
to get you the best possible deal and support. Due to
specific terms and conditions formed as part of that deal,
they cannot offer the same prices and rates.
Price isn't always the biggest contributing factor
We are UK based and do not operate out of a call centre
or use an automated phone system. This means you speak
to a real person from the moment we answer the phone.
You are also allocated your own account manager and find
this feature one of the biggest benefits to our customers,
and the one they most appreciate.
What would happen to my account if Web-Merchant
We must use banks to produce a merchant ID number for
our customers. This means that your final agreement is
with them. Therefore if we were to be sold, close or be
taken over, your account would not be effected and you
would still be able to operate without a single problem
or delay - guaranteed!
What our customers
have to say
you so much for making what seemed a mammoth task simple
and, more importantly, understandable. Not once did anyone
get cross because I had asked the same question 10 times...
Antenatal Services Limited
businesses will testify, more and more people are expecting
instant answers, quality and efficiency. Gone are the days
of good customer service being unique. It's part of business
life. Therefore it is high praise indeed for a customer
to take the time to write to us and show their appreciation.