Take me home

Established in 1997, we set out to make taking payments not just quicker and easier, but also cheaper  

We are one of the longest established payment providers allowing you to accept payments through your website or via the phone using a virtual terminal. Whether you have a website or mobile App, have no prior payments experience or are a fully fledged developer, our processing options give you the flexibility you need.

As accredited platinum partners with many major UK, European and Worldwide acquiring banks we strive to deliver value for money, flexible solutions and first class customer service.


Who are Web-Merchant Services?

We are a UK company with sales and administrative headquarters in Yorkshire and processing offices in the US and UK. We are also platinum accredited partners with several major UK, European and Worldwide banks. Because of this it means that Web-Merchant Services are ideally located to process online payments and phone payments (aka MOTO - mail order, telephone order) for many different industry sectors throughout the World!

A little history - For a number of years we were the only company in the UK that could provide online merchant services. Even the high-street banks were cynical of online payments until the late 1990's and early 2000's. Because of this we had to go outside the UK:

1990s - formed a relationship with KLELine, a subsidiary of banking group Banque Paribas, a major French bank. We then teamed up with NatWest and RBS allowing us to cut through the red tape even more.

2000s - agreed deals with several European and Worldwide acquiring banks, allowing us to process payments for all European merchants and their customers.

2010s - joined forces with a major Worldwide payments provider enabling us to process payments for anyone, anywhere in the World - and not just where a merchant is located, but also their customers.

2020 onwards - continuing to grow and expand out network of partners allowing us to process for countries in Asia, Africa, the Middle East, North America, South American and Australia / Oceania.

We are a company of firsts...

Yes We were the first UK company to provide online payments
Yes In 1998 we were the first company to develop the virtual terminal
We were the first company to advertise processing costs online and upfront
Yes We were the first company to provide the ability to apply online

Accredited partners with UK, European and Worldwide acquiring banks

Secure application, fast settlements, numerous free features, dedicated account manager and 24/7 support

Why come to us for your processing?

Experience, knowledge and coverage

By keeping our customers’ desires at the heart of everything we do, we strive to deliver value for money, flexible payment solutions and excellent, reliable customer service. So when people come to us for their business needs, we treat them, not as a number, but as an individual. We also
appreciate that each customer has their own level of understanding when it comes to what they are wishing to achieve, and what everything means. As one customer recently put it...

" Thank you very much for all your support and help over the years. In view of our ineptitude with all things payments-related, you've really smoothed the way for us and we've been very pleased with the results! "

Merchant Help and Support

As well as providing a merchant area once your account is live, allowing you to fully manage your account and request support, as a customer of Web-Merchant Services you will be allocated with a dedicated account manager. Not just here, but also at the acquiring bank we choose to use - each time supplied with a direct email address and direct dial phone number. This means that you get outstanding support throughout the application as well as once live and trading.

It also means that you don't talk to a different person every time you call, each time having to explain the situation. On top of this, in the unlikely event you have an issue, we can step in on your behalf and sort out any problems.

Over 850m transactions processed
Over 1billion transactions processed
Quick, easy, simple application process
Quick, easy, simple application process
Quick switch with little or no paperwork
No hassle switch with little paperwork
Dedicated account manager
Dedicated account manager
No application fees or exit fees
No application fees or exit fees
Ability to trade in 120 currencies
Ability to trade in 120 currencies
Start-ups and new businesses accepted
Start-ups and new businesses accepted
24/7 technical support
24/7 technical support
Secure platform with 100% uptime
Secure platform with 100% uptime
Month by month contracts
Month by month contracts


Can't find a solution that's right for you?

As an independent payments provider with no shareholders to please, you can have confidence that we will provide a payment solution that's right for your business, not ours.

With over 20 years in the payments industry, and with a large network of acquirers, we are confident we can find you a solution that's a perfect fit for your business. We will always endeavor to find you the best value merchant account with the most reliable customer and merchant support. Contact us today and see what we can offer!

Download Presentation

We want you to succeed in business and provide your business with many different ways to get you trading online.

our presentation to get a better understanding of who we are and how we can help your business.

* Could I go straight to the bank and get the same deal?

No. We have spent many months negotiating with the banks to get you the best possible deal and support. Due to specific terms and conditions formed as part of that deal, they cannot offer the same prices and rates.

Price isn't always the biggest contributing factor

We are UK based and do not operate out of a call centre or use an automated phone system. This means you speak to a real person from the moment we answer the phone. You are also allocated your own account manager and find this feature one of the biggest benefits to our customers, and the one they most appreciate.

What would happen to my account if Web-Merchant was sold?

We must use banks to produce a merchant ID number for our customers. This means that your final agreement is with them. Therefore if we were to be sold, close or be taken over, your account would not be effected and you would still be able to operate without a single problem or delay - guaranteed!

What our customers say

What our customers have to say

"Thank you so much for making what seemed a mammoth task simple and, more importantly, understandable. Not once did anyone get cross because I had asked the same question 10 times... "

Antenatal Services Limited


As many businesses will testify, more and more people are expecting instant answers, quality and efficiency. Gone are the days of good customer service being unique. It's part of business life. Therefore it is high praise indeed for a customer to take the time to write to us and show their appreciation.

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Data Protection Act 1998: Reg No. Z3544745
Anti-Money Laundering Registration No.12709698
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